Daisy Rojas
Selma,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Pequenos Empresarios
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Esthetician
Self Employed Services
01.2021 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Participated in marketing efforts such as creating promotional materials to attract new clients.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Increased repeat business through exceptional customer service and follow-up appointments.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Collaborated with other beauty professionals within the salon on special projects or events, such as bridal parties or photoshoots.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
- Increased efficiency in application times without compromising quality through continuous practice and skill refinement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
US Treasury - Internal Revenue Service
09.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Customer Service Cashier
Burger King
01.2005 - 04.2026
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
Apartment Community Manager
Brackenhoff Real Estate Management
01.2006 - 09.2008
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Fielded inquiries from current and potential community members about property and community offerings.
- Created policies and procedures for successful community management.
Compliance Assistant
Brackenhoff Management
03.2005 - 02.2008
- Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
- Played an active role in updating company-wide procedures based on changing regulations, minimizing disruption while maintaining high levels of accuracy.
- Streamlined data management processes for improved efficiency in tracking compliance activities.
- Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
- Participated in risk assessments, aiding the identification and mitigation of potential compliance issues.
- Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
- Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
- Monitored ongoing projects for adherence to legal and regulatory requirements, reducing potential liabilities.
- Enhanced compliance procedures by conducting thorough research and analysis of industry regulations.
- Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation.
- Assisted in the development of compliance policies for better adherence to regulatory requirements.
- Identified gaps in existing compliance processes and recommended updates.
- Created and maintained compliant work environment.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Assisted with development of compliance objectives and strategies.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
Apartment Leasing Agent
Brackenhoff Real Estate Group
02.2005 - 09.2007
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Distributed and followed up on tenant renewal notices.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events such as lotteries, dedications and project tours.
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Personal Sales
Self Employed Services
02.2004 - 01.2006
- Met or exceeded personal sales goals every month.
- Continuously improved personal sales techniques through ongoing professional development opportunities.
- Generated personal sales to meet or exceed established sales goals.
- Achieved personal sales goals by upselling products to meet individual needs.
- Consistently met or exceeded personal sales goals through effective upselling techniques.
- Consistently met personal sales goals while also supporting coworkers in reaching their targets.
- Continuously improved personal sales performance by establishing goals, tracking progress, and adjusting strategies as needed.
Education
Milan Institute - Fresno Ca
Fresno, CA07.2021
GED -
Reedley College
Reedley, CA04.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Invoice Processing
- Filing and data archiving
- Documentation And Reporting
- Relationship Building
- Mail handling
- Schedule Management
- Internet Research
- Training and coaching
- Supervising staff
- Program files maintenance
- Meeting planning
- Social media knowledge
- Complex Problem-Solving
- Confidential Document Control
- Office Equipment Maintenance
- Correspondence Writing
- Research
- Accounting Support
- Bilingual
- Bilingual fluency
- Bilingual Writing
- Bilingual Proficiency
- Empathy and patience
- Goal-Oriented
- Cross-cultural awareness
- Social Media Marketing
- Appointment Scheduling
- Social skills
- Customer Consultation
- Electronic Calendar Management
- Content Creation
- Presentation Development
- Event Planning
- Outdoor Play Supervision
- Age-Appropriate Activities
- Patience and Empathy
Accomplishments
- Managed daily schedules and sales leads for [Number] senior and junior loan officers.
- Managed inventory and office budgeting for supplies for busy office of [Number] employees.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Investigated, identified and reconciled account discrepancies totaling $[Amount] in company savings.
- Successfully resolved 20 customer issues per 5.5 hour schedule.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Certification
- Certified [Job Title]Training - [Timeframe]
- Esthetician- Training -8 months
hiking, dancing, workshops, audio books, self care
I enjoy nature hikes with my family, family trips, I enjoy audio books, concerts and self care activities.
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Pequenos Empresarios
03.2024 - Current
Esthetician
Self Employed Services
01.2021 - Current
Customer Service Representative
US Treasury - Internal Revenue Service
09.2008 - Current
Apartment Community Manager
Brackenhoff Real Estate Management
01.2006 - 09.2008
Compliance Assistant
Brackenhoff Management
03.2005 - 02.2008
Apartment Leasing Agent
Brackenhoff Real Estate Group
02.2005 - 09.2007
Customer Service Cashier
Burger King
01.2005 - 04.2026
Personal Sales
Self Employed Services
02.2004 - 01.2006
Milan Institute - Fresno Ca
GED -
Reedley College
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