Daisy Roman
Lebanon,PA
Summary
Dedicated professional with experience at Hershey Entertainment and Resorts, excelling in facilities maintenance and team collaboration. Proven ability in equipment maintenance and attention to detail, ensuring high standards of cleanliness and safety. Recognized for enhancing guest satisfaction through effective communication and timely service delivery in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Maintenance Crew Member
Hershey Entertainment and Resorts Hersheypark
03.2019 - 08.2025
Detailing restrooms and offices,
Stripping and waxing floors
Shampooing carpets
Forklifts driver
Food Runner Lead
Hershey Lodge
09.2010 - 03.2019
- Delivered food and beverage orders promptly to guests, ensuring satisfaction with service quality.
- Assisted servers in maintaining cleanliness and organization of dining areas during service hours.
- Collaborated with kitchen staff to coordinate timely delivery of dishes, enhancing overall dining experience.
- Communicated effectively with team members to address guest requests and resolve issues efficiently.
Education
High School Diploma -
Margaritas Janner
Puerto Rico Graduate Certificate - Secretary Word Processing
San Juan City College
Puerto Rico 05.1991
Skills
- Heavy lifting
- Cleaning procedures
- Equipment maintenance
- Preventive Maintenance
- Painting expertise
- Attention to detail
- Cleaning and sanitizing
- Safety protocols
- Facilities maintenance
- Team collaboration
- Safety procedures
- Organization and multitasking
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Crew Member
Hershey Entertainment and Resorts Hersheypark
03.2019 - 08.2025
Food Runner Lead
Hershey Lodge
09.2010 - 03.2019
High School Diploma -
Margaritas Janner
Graduate Certificate - Secretary Word Processing
San Juan City College