Daisy Romero
Assistant Manager
Montclair,CA
Summary
Established over 100 positive relationships with new hires and customers through training and sales. Conducted group training sessions while following company's sales and HR policies. Skilled in communicating and providing effective resolutions of concerns with care.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Champion
Macys
11.2020 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
Education
Bachelor of Science - Kinesiology
California State University Fullerton
Fullerton, CA 08.2019 - 05.2023
Skills
Progress Reporting
Group Management
Guest Relations
Dispute Mediation
Friendly and Helpful
Honest and Dependable
Languages
Español
Timeline
Customer Experience Champion
Macys
11.2020 - Current
Bachelor of Science - Kinesiology
California State University Fullerton
08.2019 - 05.2023
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