Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Daisy Rosales

Helendale,CA

Summary

Proven leader and effective communicator, I excelled at Speedway Gas & Shop by enhancing customer satisfaction and implementing loss prevention strategies, leading to a significant decrease in shrinkage rates. Skilled in cash handling and customer service, ability to train and mentor staff has consistently improved team performance and efficiency.

Professional retail worker with strong experience and readiness for leadership roles. Skilled in cash handling, customer service, and inventory management. Known for fostering teamwork and driving results. Reliable and adaptable, with strong problem-solving skills and effective communication abilities.

Motivated cashier and stocker with 10 years of experience in Customer service. Accomplished various tasks daily, including, stocking shelves with Products and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Reliable Associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer service areas and flexible with changing business needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier Team Leader

Speedway Gas & Shop
08.2024 - 10.2024
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
  • Coordinated cashier scheduling to ensure adequate coverage during peak hours and special events.
  • Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
  • Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
  • Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
  • Collaborated with management to implement effective inventory control measures, reducing shrinkage rates.
  • Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
  • Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
  • Reduced cashier errors by implementing comprehensive training programs for new hires.
  • Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
  • Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items, and join reward programs.

Security Officer

Elevate Lounge
05.2024 - 08.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Security Officer

Allied Universal Security Services
03.2020 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Childcare Assistant Teacher

Margo's Early Learning Center
01.2019 - 02.2020
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
  • Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
  • Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
  • Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
  • Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
  • Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
  • Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
  • Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
  • Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Established positive relationships with students and families.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.
  • Incorporated music, art and literature into curriculum.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

Home Health Caregiver

Dail Med Home Care
07.2016 - 05.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
  • Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Trained new staff members on best practices for home health care.
  • Constructed cognitively stimulating activities.
  • Improved patients' comfort with massage and application of topical treatments.
  • Researched and recommended community resources to meet clients' needs.
  • Developed and implemented care plans for clients.
  • Documented vital statistics and coordinated with health care providers.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Education

High School Diploma -

Norwalk High School
Norwalk, CA
06-2015

Skills

  • Workload prioritization
  • Cash handling expertise
  • Tactfulness
  • Policy enforcement
  • Store maintenance
  • Accountability
  • Customer complaint handling
  • Positive attitude
  • Customer service
  • Cashier training
  • Punctual and reliable
  • Team leadership
  • Product restocking
  • Staff training
  • Upselling strategies
  • Retail merchandising
  • Merchandise zoning
  • Safety rules
  • Teamwork
  • Hospitality and accommodation
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Item scanning
  • Critical Thinking
  • Customer Satisfaction
  • Effective communication
  • Cash handling and management
  • Customer service excellence
  • Verbal communication
  • Flexible Schedule
  • Cash management
  • Cash register systems
  • Professionalism
  • Price Checking
  • Time management abilities
  • Adaptability
  • Refunds and exchanges
  • Cash drawer balancing
  • Merchandise restocking
  • Loss prevention strategies
  • Upselling
  • Credits and refunds
  • Point of sale operation
  • Medical Assistance
  • CNA/RNA
  • In Home Care Giver
  • Emergency First Responder

Accomplishments

Medical Assistant Certified
CNA/RNA Certified
Emergency First Responder Certified
CPR Certified
AED Certified
Security Officer
Cashier

Certification

  • Food Handler Certification (FHC) - State or County Health Departments.
  • Certified Sales Associate (CSA) - Retail Education Association.
  • Tobacco Seller's License - Various State Agencies.
  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
  • Basic Life Support (BLS) Certification - American Heart Association.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • OSHA Certified
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • California Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • Certified Medical Assistant (CMA)
  • Certified Nursing Assistant (CNA)

Languages

Spanish
Native or Bilingual

Timeline

Cashier Team Leader

Speedway Gas & Shop
08.2024 - 10.2024

Security Officer

Elevate Lounge
05.2024 - 08.2024

Security Officer

Allied Universal Security Services
03.2020 - 02.2022

Childcare Assistant Teacher

Margo's Early Learning Center
01.2019 - 02.2020

Home Health Caregiver

Dail Med Home Care
07.2016 - 05.2019

High School Diploma -

Norwalk High School

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Daisy Rosales