Daisy Ruiz
Woodbridge,VA
Summary
Customer-focused Counter Sales Representative known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer relationship building, and point of sale systems operation. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
Counter Sales Representative
Daikin Comfort Technologies
Springfield , VA
09.2022 - Current
- Interacted with customers warmly and professionally.
- Provided customers with product information and pricing details.
- Processed customer orders accurately and efficiently.
- Maintained up-to-date records of inventory levels.
- Assisted customers with selection of products to meet their needs.
- Resolved customer complaints quickly and effectively.
- Performed cashier duties such as processing payments, issuing receipts, and balancing daily transactions.
- Restocked shelves with new merchandise when needed.
- Operated computerized point-of-sale system for sales transactions.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Organized paperwork related to sales orders, invoices, delivery notes.
- Collaborated with other departments to ensure timely order fulfillment.
- Maintained cleanliness of the store area at all times.
- Ensured compliance with safety regulations while handling hazardous materials in the storeroom area.
- Tracked shipments to confirm on-time delivery of items ordered by customers.
- Participated in team meetings to discuss performance improvement strategies.
- Attended training sessions to update knowledge on new products and services.
- Monitored stock levels on a regular basis to avoid outages or overstocking.
- Inspected incoming goods for any damages or discrepancies prior to stocking them in the warehouse.
- Identified opportunities for process improvements within the workplace.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Assistant Manager
McCormick Paints
Tysons Corner, Virginia
04.2021 - 09.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Consulted with clients regarding colors and finishes;.
- Provided expert advice on best products to use for various jobs;.
- Maintained thorough inventory of paint equipment and supplies by checking product levels.
- Mixed and matched paint, stain or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
Retail Sales Associate
Verizon
Fairfax, Virginia
09.2019 - 03.2021
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Cashier
Chipotle
Woodbridge, Virginia
08.2017 - 07.2019
- Processed payments accurately and efficiently using a cash register.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Organized food orders according to customer requests.
- Maintained cleanliness of work area, including counters, tables, floors, and equipment.
- Ensured compliance with food safety regulations while handling food items.
- Assisted in preparing salads, bowls, burritos, and other menu items as needed.
- Resolved customer complaints in a timely manner following established procedures.
- Handled money responsibly by providing accurate change and issuing receipts for purchases.
- Conducted regular cleaning duties such as mopping floors and wiping down counters and tables.
- Checked expiration dates on all food products before selling them to customers.
- Communicated effectively with kitchen staff to ensure that orders were filled correctly.
- Restocked supplies like napkins, condiments, utensils., on a regular basis.
- Performed opening, closing duties such as counting money in the drawer at start, end of shift.
- Accurately entered order information into computerized point-of-sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted in the preparation of food items according to recipes and instructions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Acquired new skills to support team and further accommodate customer needs.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
GARFIELD SENIOR HIGH SCHOOL
Woodbridge, VA06-2018
Skills
- Point of sale systems
- Visual Content Creation
- Product Demonstration
- Fostering Connections
- Returns Processing Expertise
- Financial Transactions Handling
- Inventory Management
- Client Relations
- Store maintenance
- Sales goals achievement
- Multitasking
- Analytical Problem-Solving
- Microsoft applications proficiency
- Written Communication
- Store Opening and Closing
- Team Leadership
- Documentation And Reporting
- Reliable and Responsible
- Continuous Improvement
- Decision-Making
- Strong Communication and Interpersonal Skills
Affiliations
- I am an Artist, Baker, and Child caregiver
- I love to build Legos
- I watch true crime documentaries
Languages
Spanish
Native/ Bilingual
Accomplishments
- Received multiple academic achievement awards and recognitions like Principals Honor Roll throughout my high school career.
- Was selected to represent my high school on a trip to Boston, MA where they award a nominee a medical Nobel Prize based on my academic reports
- Was selected to support one of my companies branches in the hosting of our Corporate Leaders at Daikin Comfort Technologies.
- Have conducted Visit Guides alongside my Regional Operations Manager in 5 different locations in Daikin Comfort Technologies.
- Acquired the most Sales amongst my team members for two consecutive months while working in Verizon.
- Organized a food truck to cater all Virginia and Maryland Branches under Daikin Comfort Technologies for Dealer Day.
Timeline
Counter Sales Representative
Daikin Comfort Technologies
09.2022 - Current
Assistant Manager
McCormick Paints
04.2021 - 09.2022
Retail Sales Associate
Verizon
09.2019 - 03.2021
Cashier
Chipotle
08.2017 - 07.2019
High School Diploma -
GARFIELD SENIOR HIGH SCHOOL
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