Daisy Sanchez Fernandez
Burien,WA
Summary
Proven track record of enhancing customer satisfaction and sales at Metropolitan Market, leveraging bilingual capabilities and merchandising expertise. Adept at problem-solving and self-management, consistently exceeding performance goals. Demonstrated resilience and adaptability across diverse roles, contributing to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Master Cheesemonger
Metropolitan Market
Seattle, WA
11.2023 - Current
- Responsible for maintaining the appropriate product assortment and inventory levels for our entire department
- Engage with customers and build rapport to provide wine pairing/charcuterie recommendations
- Package customer products in a manner that is consistent with department standards and sanitation guidelines
- Assist in training of new team members and help cover shifts when short handed
- Ensures effective ordering of specialty cheese products; effective merchandising, and maximizes sales potential
- Maintains stocking standards that ensure high product quality, including rotation procedures
- Readily participates in product promotions and focuses
- Provides outstanding customer service and readily communicates product information to increase sales
- Assists in quarterly physical inventories and practices inventory control
- Prevents internal and external loss
- Demonstrates dependability and flexibility; meets attendance requirements
Production Associate
Peterson’s Company
Auburn, WA
03.2022 - 10.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
Cheesemonger
Metropolitan Market
Seattle, WA
11.2019 - 02.2022
- Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
- Increased sales through effective product promotion and in-depth knowledge of various cheeses.
- Collaborated with fellow cheesemongers to share knowledge and continuously improve the team''s expertise.
- Stayed up-to-date on industry trends by attending cheese conferences, workshops, and networking events regularly.
- Provided exceptional customer service by promptly addressing concerns or complaints regarding products or service.
- Achieved consistent revenue growth by creating enticing promotions for seasonal cheeses or underperforming items.
- Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
- Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Order Picker
Genesis Logistics
Santa Fe Springs, CA
04.2018 - 10.2019
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Banquet Server
Swiss Park Banquet Center
Whittier, CA
06.2016 - 04.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
Education
Associates Degree - Criminal Justice
Pasadena City College
Pasadena, CA06.2018
Diploma -
Gabrielino High School
San Gabriel, CA06.2015
Skills
- Dependable
- Problem Solving
- Bilingual
- Good communication
- Self Management
- Resilience
- Adaptable
- Microsoft Office
- Team player
- Merchandising
- Sales
- Supervisory
Languages
Spanish
Elementary
Timeline
Master Cheesemonger
Metropolitan Market
11.2023 - Current
Production Associate
Peterson’s Company
03.2022 - 10.2023
Cheesemonger
Metropolitan Market
11.2019 - 02.2022
Order Picker
Genesis Logistics
04.2018 - 10.2019
Banquet Server
Swiss Park Banquet Center
06.2016 - 04.2018
Associates Degree - Criminal Justice
Pasadena City College
Diploma -
Gabrielino High School