Daisy Santana SHRM-CP
Schiller Park,IL
Summary
Well-organized Human Resources professional bringing 17 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Trademark Paralegal
Fitch Even Tabin And Flannery LLP
09.2023 - Current
- Collaborated with attorneys to draft responses to USPTO office actions, resulting in successful registration of trademarks.
- Improved communication between legal team and clients by providing regular updates on progress of ongoing matters.
- Maintained accurate records of client correspondence, legal documents, and deadlines through well-organized filing system.
- Researched statutes, decisions, legal articles, and codes.
- Developed strong relationships with foreign associates to facilitate efficient handling of international trademark filings and disputes.
- Managed portfolio of hundreds of trademarks, closely monitoring status updates and upcoming deadlines for action.
- Conducted comprehensive trademark searches to identify potential conflicts and minimize infringement risks.
- Assisted clients with protecting their intellectual property rights by preparing and filing domestic and international trademark applications.
- Communicated pertinent information to clients via phone, email, and mail.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Implemented biweekly team meetings to foster team cohesiveness and review deadlines to ensure timely USPTO filings and client/attorney communications.
- Prepared and filed U.S. trademark prosecution and maintenance documents electronically with the USPTO including but not limited to: applications, office action responses, extensions of time, statements of use, affidavits, renewals, assignments and powers of attorney.
- Prepared and filed trademark documents with WIPO including but not limited to applications for International Registration, responses to Notices of Irregularity, renewals, assignments and powers of attorney.
- Work with and correspond with foreign counsel in connection with the prosecution and maintenance of trademark applications/registrations outside of the United States.
- Assist with trademark enforcement matters including working with and attorneys regarding potential oppositions, cancellations and cease & desist letters. Including preparing and filing Notice of Oppositions, Petition for Cancellations, Motions for Extension of Time.
- Maintain and update TTAB oppositions and cancellation deadlines.
Office Administrator
Fitch, Even, Tabin And Flannery, LLC
06.2006 - 09.2023
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in processing of timesheets by auditing timesheets and payroll records for accuracy.
- Proficient in HRIS (ADP).
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed annual open enrollment process, coordinating efforts across sister offices to ensure smooth experience for all employees. Implemented a paperless open enrollment process to simplify benefit enrollment for entire firm. Managed continuous enrollment processes.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Collaborated with Managing Partner and Executive Director to design competitive benefits packages, attracting high-quality talent.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Sent weekly reminders for employees to complete and submit time sheets before deadline.
- Maintained confidentiality of employee records and payroll information.
- Planned all office activities and annual holiday party.
- Conducted thorough investigations into workplace issues, resolving conflicts promptly and professionally.
- Educated employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Self-motivated, with strong sense of personal responsibility.
- Assisted in development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
- Coordinated with Executive Director smooth transition during office relocation by planning logistics and overseeing move process from start to finish.
- Provided support and services related to mail and deliveries.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
Trademark Paralegal
Fitch Even Tabin And Flannery, LLC
01.1997 - 06.2006
- Enhanced trademark research efficiency by developing organized system for managing search results and documentation.
- Developed strong relationships with foreign associates to facilitate efficient handling of international trademark filings and disputes.
- Streamlined trademark application process by creating detailed checklists and guidelines, ensuring timely submissions.
- Kept up-to-date on changes in trademark law and practice by attending industry conferences, seminars, and continuing education courses.
- Communicated pertinent information to clients via phone, email, and mail.
- Managed portfolio of hundreds of trademarks, closely monitoring status updates and upcoming deadlines for action.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Business Management
Triton College
River Grove, IL05.2025
High School Diploma -
Wells Community Academy
Chicago, IL05.1989
Skills
- Reliability
- Excellent Communication
- Organizational Skills
- Conflict Resolution
Certification
Society of Human Resources Management - Certified Professional (SHRM-CP)
Languages
Spanish
Native or Bilingual
Timeline
Senior Trademark Paralegal
Fitch Even Tabin And Flannery LLP
09.2023 - Current
Office Administrator
Fitch, Even, Tabin And Flannery, LLC
06.2006 - 09.2023
Trademark Paralegal
Fitch Even Tabin And Flannery, LLC
01.1997 - 06.2006
Associate of Arts - Business Management
Triton College
High School Diploma -
Wells Community Academy
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