Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Sepulveda

CA

Summary

As a Customer Service Representative for over 3 years, I have developed Excellent Customer Service, Retail, Receptionist, and Communication Skills. I have a Proven track record successfully resolving customer concerns, handling customer inquiries, and providing accurate information in a timely manner. My experience in customer service has enabled me to develop a strong rapport with customers and build trust. I am committed to delivering excellent customer service and I am always looking for ways to improve the customer service. I am confident that I can quickly become an asset to any organization.

Professional with experience in grocery retail, equipped to enhance store operations through effective stock management and customer service. Strong focus on team collaboration ensures adaptability to changing demands and support for colleagues. Skilled in inventory management, communication, and maintaining clean, organized environment, consistently delivering reliable and efficient service.

Overview

2025
2025
years of professional experience

Work History

Grocery Store Clerk

Winco Food
  • Managed the stocking and cleaning of shelves while advising hundreds of customers daily
  • Operated cash register with high accuracy and speed, with a 96% incident free record
  • Cash register operation
  • Merchandise display
  • Friendly & helpful attitude
  • Inventory management
  • Stocking & loading
  • Teamwork
  • Communication skills
  • Customer Service

Fast Food Customer Service Assistant

Bakers
  • Read food order slips/receive verbal food orders from customers and prepare and cook food according to instructions
  • Respond to customers’ queries including explaining menu items and differences between options
  • Serve orders to customers at windows, counters, or tables
  • Prepare and serve beverages such as cold coffee, and frozen drinks
  • Work the drive-thru including greeting customers, reading the orders back to ensure accuracy, and handing out orders in appropriate packing
  • Process customers payments by Cash, credit Cards, or automatic debits, and issues receipts

Customer Services/Dispatcher

Thacker’s Trucking
03.2022 - 11.2024
  • Dispatching
  • Office assistance
  • Managed schedules 50 drivers
  • Assist Loads
  • Data Entry
  • Managed office
  • Coordinates and schedules delivery
  • Receiving all incoming services requests
  • Assist drivers
  • Invoice/billing
  • Emailing clients
  • Making phone calls to clients
  • Word
  • Excel
  • Microsoſt
  • Outlook
  • Data Entry
  • Quick books
  • Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
  • Assisted in achieving company-wide performance goals through diligent dispatching efforts.
  • Reduced response times by effectively coordinating service routes for optimal efficiency.
  • Streamlined communication between field technicians and customers, ensuring timely resolution of issues.

Education

High School Graduate -

Kaiser High School

Collage - DMS Program- Ultra Sound Tech

West Coast Ultrasound Institute

Skills

  • Excellent Customer Service
  • Retail
  • Receptionist
  • Communication Skills
  • Data Entry
  • Invoice/Billing
  • Microsoft Office
  • QuickBooks

Languages

Spanish
Native or Bilingual

Timeline

Customer Services/Dispatcher

Thacker’s Trucking
03.2022 - 11.2024

Collage - DMS Program- Ultra Sound Tech

West Coast Ultrasound Institute

Grocery Store Clerk

Winco Food

Fast Food Customer Service Assistant

Bakers

High School Graduate -

Kaiser High School
Daisy Sepulveda