Daisy Serrano-Melo
Monrovia,CA
Summary
After obtaining a Bachelor's Degree in Sociology and acquiring an emphasis in Law and Society I am able to pertain the proficiency of analyzing human society and social behaviors in institutions. Evaluated interactions and behaviors that vary in social groups to element their cause and growth by being knowledgeable in developing quantitative and qualitative data. Skilled in establishing trust, influence, and knowledge of research and writing proposals for social changes in communities, healthcare, cultural ratification, and gentrification. With experience and research to implement expertise with support, techniques, procedures, and plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Advisor
UEI College
West Covina, CA
07.2024 - Current
- Coordinated campus visits for prospective students and their families, showcasing the institution's facilities, programs, and resources.
- Enhanced applicant experience by providing personalized guidance and support throughout the admission's process.
- Implemented a data-driven approach to recruitment strategy by analyzing enrollment trends and adjusting tactics accordingly.
- Supported diversity initiatives by actively recruiting underrepresented student populations through targeted outreach efforts.
- Improved application processing efficiency by streamlining the eligibility interview process.
- Implemented data tracking systems to monitor student progress throughout the application process, enabling targeted interventions when needed.
Mobile Sales Expert
T-Mobile
Fresno, CA
06.2019 - 07.2024
- Maintained up-to-date knowledge on professional accounting standards to manage financial record keeping.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Conducted regular audits of financial transactions, identifying areas of improvement in accounting procedures and controls.
Sales Representative
LA Fitness
Alhambra, CA
09.2017 - 03.2018
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
Education
Bachelor of Arts - Sociology
California State University, Los Angeles
Los Angeles, CA12.2022
High School Diploma -
Golden West High School
Visalia, CA05.2016
Skills
- Sociological theory
- Adaptable
- Data collection & analysis
- Bilingual
- Interpersonal communication
- Self-discipline
- Strong attention to detail and problem-solving
Certification
Dean's List, California State University, Los Angeles, Los Angeles, CA, Fall 16
Timeline
Admissions Advisor
UEI College
07.2024 - Current
Mobile Sales Expert
T-Mobile
06.2019 - 07.2024
Sales Representative
LA Fitness
09.2017 - 03.2018
Bachelor of Arts - Sociology
California State University, Los Angeles
High School Diploma -
Golden West High School
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