AutoCAD
Daisy Solano
Account Manager
San Antonio,Tx
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
ACCOUNT MANAGER
Office Interiors Group
San Antonio, TX
06.2022 - Current
- Main point of contact for customer for all project communications during project
- Develop work plan, schedules, and logistics, and organize deliveries based on overall project parameters, project schedule and scope, and customer
- Maintain detailed project documentation of key project decisions and customer/project requests/revisions
- Provide timely and formal written communication throughout projects and disseminate all critical information to clients and project
- Review over 45% of plans and specifications for accuracy, completeness, and correctness, and correct product application prior to order
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback to create stronger relations and shape business.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Introduced new processes to improve data analysis.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Plan and supervise product delivery and installation, including performance of work, installation administration, and timeliness of task
- Conduct final walk through with required parties, develop and resolve open issues/punch list, and complete project close out
- Assist in establishing fees and producing professional, accurate quotations that protect profit
- Manages project hours to budgeted hours to ensure project profitability
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Verified applicant references and employment details.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Obtained background check data on characters, financial statuses and personal histories.
ASSISTANT MOVE MANAGER
Jones Lang Lasalle, JLL
San Antonio, TX
06.2017 - 06.2022
- Plan work and staffing schedules and areas of work to ensure adequate services are rendered
- Led projects and analyzed data to identify opportunities for improvement
- Conduct weekly reporting of goals, accomplishments, and future projects
- Coordinate outside services
- Manage large reconfiguration and relocation projects for internal space planning team
- Assigned special projects to develop new furniture standards for organization
- Manage scheduling and installation of new furniture, & relocate employee's
- Opening of 2 high rises in downtown San Antonio
- Decommissioning 3 corporate locations
- Yearly Audits on multi-buildings
- Coordinate with all clients to gather various information to determine furniture
- Receive over and processed over 4000+ client move/work order requests
- Facilitated SME/Agenda project meetings with internal staff
- Incorporate development of detailed design layouts of new and existing office space
- Supervise all building audits
- Telecommunications and desk top support
- Inventory all ancillary furniture
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
MOVE COORDINATOR
Jones Lang Lasalle, JLL
San Antonio, TX
02.2014 - 06.2017
- Update move database fill in customer information, technical/ERGO requirements
- Assess cubicle condition, order missing parts, ergo changes
- Deliver boxes, move labels, post pin ups, & deliver move instructions
- Schedule disconnects and reconnects of computer, printer, and phones
- Coordinate pick up of crates and/or boxes
- Review furniture layout and update changes in C.A.D
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Managed over 500+ work order for facility
Education
High School Diploma -
St. Gerard Catholic High School
San Antonio, TX 01.2010 - 05.2013
Skills
Account oversight
undefinedSoftware
Microsoft Office
OneNote
PowerPoint
Excel
Access
Tableau
Certification
SPACECO
Timeline
ACCOUNT MANAGER
Office Interiors Group
06.2022 - Current
ASSISTANT MOVE MANAGER
Jones Lang Lasalle, JLL
06.2017 - 06.2022
MOVE COORDINATOR
Jones Lang Lasalle, JLL
02.2014 - 06.2017
High School Diploma -
St. Gerard Catholic High School
01.2010 - 05.2013
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