Daisy Sosa
Norco
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
New Patient Outreach Specialist
Marketplace Physical Therapy
11.2024 - Current
- Initiating and conducting new outbound calls to potential patients to encourage them to schedule an appointment at the facility.
- Coordinate interpreter and/or language assistance services as necessary to accommodate patients with language needs for their evaluation.
- Address all questions and concerns, and provide clear and accurate information.
- Collaborated with clinical teams to align outreach efforts with patient care objectives.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
Hair Salon Stylist & Operations Lead
Addiction Salon
02.2021 - 11.2024
- Managed scheduling, client communication, and on-location travel for weekend wedding events.
- Delivered personalized hair consultations to determine client preferences and styles.
- Maintained cleanliness and organization of workspace to enhance client experience.
- Mentored junior stylists on best practices in hair care and customer service.
- Trained team members on product knowledge and application for enhanced customer satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Executed cutting, coloring, and styling techniques using advanced tools and products.
- Oversaw scheduling, ensuring adequate staffing levels during peak hours for improved service delivery.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
Merchandising & Shipment Coordinator
Ulta
08.2020 - 11.2024
- Coordinated merchandising strategies to enhance product visibility and optimize sales performance.
- Collaborated with cross-functional teams to execute promotional campaigns and ensure alignment across channels.
- Developed visual merchandising guidelines to maintain brand consistency and drive customer engagement.
- Managed inventory levels, ensuring timely replenishment and minimizing stockouts or overstocks.
- Trained and mentored junior staff on best practices for merchandising execution and inventory management.
- Oversaw vendor relationships, negotiating terms that improved product offerings and streamlined logistics processes.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maintained open lines of communication between vendors, buyers, store managers, ensuring proper inventory levels at all times while minimizing backorders or excess stock issues.
- Coordinated seasonal resets and planogram updates to keep merchandise fresh and relevant.
Salon Receptionist
Drybar
03.2019 - 03.2020
- Managed appointment scheduling using salon management software to optimize client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and stylists to ensure service accuracy and satisfaction.
- Implemented inventory management procedures to track supplies and reduce waste effectively.
- Trained new reception staff on operational procedures and customer interaction protocols.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Clinique Consultant
Ulta
10.2016 - 03.2019
- Led strategic initiatives to enhance customer engagement and loyalty programs.
- Assisted in staff training initiatives to share expertise with new hires as well as existing colleagues seeking professional development opportunities in the field of esthetics.
- Streamlined daily operations by maintaining detailed records of client histories, services provided, payments received, and future appointments scheduled.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Led workshops on skin health education, fostering community awareness and engagement in skincare practices.
- Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
- Increased repeat business through exceptional customer service and follow-up appointments.
Education
Associate of Arts - Social and Behavioral Studies, Humanities, Philosophy, and Arts
Norco Community College
Norco, Ca06-2016
High School Diploma -
Norco High School
Norco, CA06-2014
Skills
- Patient outreach
- Community engagement
- Customer service
- Communication skills
- Visual merchandising
- Time management
- Inventory management
- Relationship building
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
New Patient Outreach Specialist
Marketplace Physical Therapy
11.2024 - Current
Hair Salon Stylist & Operations Lead
Addiction Salon
02.2021 - 11.2024
Merchandising & Shipment Coordinator
Ulta
08.2020 - 11.2024
Salon Receptionist
Drybar
03.2019 - 03.2020
Clinique Consultant
Ulta
10.2016 - 03.2019
Associate of Arts - Social and Behavioral Studies, Humanities, Philosophy, and Arts
Norco Community College
High School Diploma -
Norco High School