Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR/Office Manager
Novae LLC
02.2022 - Current
Ensuring employees follow all policies and procedures.
Assessing reports provided by the HR team, team leaders, and operations managers to determine employee performance and training needs.
Suggesting changes in policies and procedures based on employee and company needs.
Researching compensation standards set by industry and governing bodies in order to create salary structures, and administer employee benefits.
Creating recruitment plans, interview schedules, and evaluation standards in accordance with HR methodologies and labor laws.
Supervising all HR activities, communications, reports, requests, and documents created and received by the team.
Attending interdepartmental meetings with other managers.
Entering data for inventory.
Coordinated onsite training events with outside vendors and online webinars.
Analyzed current HR trends within the organization to identify areas of improvement or potential risks.
Coordinated corporate events such as team building activities and holiday parties.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Automated office operations by managing client correspondence and data communications.
Drove customer feedback to deliver information to management for corrective action.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
SHIPPING CLERK/Team Leader
TRANE TECHNOLOGIES
McGregor, TX
11.2016 - 02.2022
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
Rectified problems such as damage and shortages by collaborating directly with vendor
Directed materials routing by preparing accurate shipping orders and bills of lading.
Organized storage areas to maximize the efficiency of material movements and minimize the labor required.
Obtained the required documentation for the onward movement of cargo.
Produced daily reports on shipments, team performance, and financial numbers.
Directed the warehouse team in stocking merchandise, pulling orders, and setting up loads.
Optimized shipping and receiving strategies with cost-effective methods, carriers, and routes.
Checked customer orders, labeling, and documentation prior to shipment to avoid delays.
Reported delays, accidents, or other traffic and transportation situations.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Utilized Oracle and Kodiak to organize and maintain shipment records, including attaching the correct paperwork and filing.
I can also ship items via UPS and FedEx.
I am wave and forklift certified.
Maintained inventory control system to ensure accurate tracking of all shipped items.
Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
Customer Service Representative
C3CustomerContactChannels Inc.
McGregor, TX
08.2015 - 01.2016
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Documented conversations with customers to track requests, problems, and solutions.
Consulted with customers to determine the best methods to resolve service and billing issues.
Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered a high level of service and support to each customer, paving the way for future business opportunities.
Promoted available products and services to customers during service, account management and order calls.
Answered customer inquiries via phone, email, and chat.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.
Answered customer inquiries and provided accurate information regarding products and services.