Daisy Talavera
Cincinnati,Ohio
Summary
Self-motivated individual offering strong communication and quick thinking skills. Work productively in teams as well as independently in fast-paced environments. Knowledgeable on regulatory requirements and protection protocols maintaining Security.
Maintain high levels of accuracy and productivity staying committed to reaching business goals.
Overview
2
2
years of professional experience
Work History
Bank Teller
Navigant Credit Union
Providence, RI
09.2023 - Current
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Verified amounts and integrity of every check or funds transfer.
- Prepared official checks for customer and internal bank needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Adhered to financial services security and audit procedures.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Sales Associate
Nordstrom Rack
Providence, RI
04.2022 - 08.2023
- Greeted customers and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collaborated with management teams to develop innovative marketing strategies.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used technology resources to assist customers in locating and selecting items.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
Hostess
Pane E Vino
Providence, RI
09.2021 - 08.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped service staff handle demand by distributing food and beverages.
- Accepted payments from guests for dine-in and take-out foods.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Served as point-of-contact for resolving guest complaints or special requests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT11-2024
Skills
- Financial Transactions
- Customer Relationship Management
- Cash Counting
- Asset Management
- [Software] Proficiency
- Quality Control
- System Troubleshooting
- Written/Verbal Communication
- Extensive Organizational Skills
- Maintenance and Repair
- Multitasking and Organization
- Tech-Savvy
- Attention to Detail
- Document Preparation
- Quality Assurance
- Information Security
- Microsoft Excel
- Time Management
- Multi-Task Management
- Computer Proficiency
- Typing 60 WPM
- Microsoft
- Risk Management
- Critical Thinking
- Complex Problem-Solving
- Travel Planning
- Microsoft Word
- Spanish Fluency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Bank Teller
Navigant Credit Union
09.2023 - Current
Sales Associate
Nordstrom Rack
04.2022 - 08.2023
Hostess
Pane E Vino
09.2021 - 08.2023
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
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