Daisy Tapia

Work History

Realty One Group Gateway

Yuma , AZ

2021.06 - Current

Communicated between buyers and sellers to provide positive experiences for both parties.
Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Coordinated appointments to show tenants and buyers prospective homes.
Reviewed and executed confidential documents, contracts and disclosures.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Negotiated, facilitated, and managed real estate transactions.
Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.

Cibola High School

Yuma , Az

2016.02 - 2018.05

Highly proficient computer skills.
Responded to inquiries from internal and external parties; staff, parents, students and public agencies for the purpose of providing information, facilitating communication among parties and/or providing direction.
Scheduled a wide variety of activities; appointments, teacher meetings and travel reservation/accommodations for the purpose of making necessary arrangements for assigned administrator.
Maximized operational efficiency by coaching staff on various customer service initiatives.
Improved optimal administrative, customer service, and bookkeeping support for the company.
Streamlined office operations by organizing files and documents and encouraging best practices in practical workflow and organization.
Managed document control by reviewing files, records, and other documents to ensure accuracy.
Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity.

Sprint

Yuma , AZ

2003.05 - 2015.03

Initiated all administrative aspects of the sale including; completing customer contracts, pulling out inventory and taking cash transactions.
Interacted promptly, friendly and courteous to customers in person and on the phone.
Directed information reports to corporate in reference to sales, reservations, and missed opportunities.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Shared product knowledge with customers while making personal recommendations.
Ensured store was prepared for internal audits through analysis/preparation of quality assurance and inventory statistics.
Cultivated strong business relationships with customers to drive business development.
Maximized customer satisfaction by greeting customers daily and resolving any services issues promptly and with a positive attitude.
Trained, coached, and mentored staff to ensure smooth adoption of new customer service program.
Executed excellent customer service, sharing information about care and maintenance of merchandise and delivery options.