Daisy Torres
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Contact Center Representative/Referral Coordinator
OrthoArizona
10.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed referral requests from patients, doctors and other health care professionals.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
Patient Access Representative
Phoenix Children's Urgent Care
08.2021 - 07.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Front Desk Receptionist/Referral Coordinator
Cactus Children's Clinic
06.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments in computer system.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Trained all staff on front desk procedures and policies.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
Front Desk Receptionist
Arizona Urology Specialist
03.2017 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Customer Service Representative
Logisticare Solutions
06.2015 - 02.2017
- Scheduler for medical transportation
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
Sales Associate
Target
12.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Trevor G. Browne High School
Phoenix, AZ12.2014
Skills
- Customer Communication
- Cash Handling
- Problem-Solving Skills
- Verbal and Written Communication
- Electronic Health Records Systems
- Medical Terminology
- Referral Coordination
- Insurance Verification
- Data Entry/ Medical Records
- HIPAA and Confidentiality Compliance
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Contact Center Representative/Referral Coordinator
OrthoArizona
10.2022 - Current
Patient Access Representative
Phoenix Children's Urgent Care
08.2021 - 07.2023
Front Desk Receptionist/Referral Coordinator
Cactus Children's Clinic
06.2018 - 08.2021
Front Desk Receptionist
Arizona Urology Specialist
03.2017 - 05.2018
Customer Service Representative
Logisticare Solutions
06.2015 - 02.2017
Sales Associate
Target
12.2014 - 06.2015
High School Diploma -
Trevor G. Browne High School