Daisy Torres
Las Vegas,NV
Summary
Experienced human resources professional with a proven track record of success in diverse roles, including Director of EVS, Area Retail Manager, and Human Resources Manager. Proficient in HR metrics analysis, payroll processing, and training and development. Bring a strategic approach to employee retention, health and safety compliance, and diversity and inclusion initiatives. Being employed over 8 years in the industry has resulted in a strong understanding of healthcare administration and management.
Overview
10
10
years of professional experience
Work History
Account Manager / Human Resources Director
Health Care services group
02.2020 - Current
- Provided leadership, direction and management oversight for continuous improvement of the standard EVS operating model within the facility
- Lead all operational coordination for environmental services for one or multiple sites
- Provided staff leadership, makes sound business decisions in support of the hospital's mission; and supported the hospital's vision to be a leader in providing the best facility for patient care, safety, service and value
- Handling of employees relations to include recruitment, hiring, and termination
- Ensure State and Federal compliance with Labor Laws and Healthcare regulations pertaining to employees
- Process payroll on a bi-weekly basis for 27 employees
- Input and oversee NABS processing.
Human Resources Supervisor
Bright Star Care
01.2019 - 06.2020
- Implement diversity and inclusion initiatives to promote a culture of equity and belonging within the organization, ensuring equal opportunities for all employees
- Develop employee engagement programs to boost morale, productivity, and retention rates within the organization, creating a positive work environment
- Lead the performance management process, including goal setting, performance evaluations, and development planning, to ensure alignment with organizational objectives and individual growth opportunities.
- Devised hiring and recruitment policies for 29 -employees
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Coached 12 junior account managers, resulting in improved performance and skill development.
Store Manager / Assistant District Manager
Lady Foot Locker / Kids Foot Locker / Foot locker
06.2017 - 06.2018
- Develop and implement employee training programs to ensure knowledgeable and motivated team that delivers exceptional customer service
- Analyze sales data and customer feedback to identify trends and opportunities for improving product offerings and marketing strategies, resulting in increased revenue and customer satisfaction for Lady Foot Locker.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager / Store Lead
Toys R Us
01.2015 - 04.2017
- Plan the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish divisional and regional goals
- Lead store teams by ensuring area annual sales growth meets or exceeds company targets through quality orders and efficient flow processes
- All tools are effectively utilized in each store and market resulting in superior inventory presentation and management
- Effective planning and execution of company objectives.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Associates Degree - Business Association
Los Medanos College
Pittsburg, CA07.2019
Skills
- HR Policies Implementation
- HR Metrics Analysis
- Team Building and Leadership
- Healthcare management
- Healthcare compliance
- Customer Service
- Customer Relations
- Recruiting and Hiring
- Leadership skills
- Account Management
- Client Relations
Accomplishments
- Director of the year 2021
- Director of the year 2023
- Survey Excellence Award 2021
- Survey Excellence Award 2022
- Survey Excellence Award 2023
- Area Store Manager Top Sales 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager / Human Resources Director
Health Care services group
02.2020 - Current
Human Resources Supervisor
Bright Star Care
01.2019 - 06.2020
Store Manager / Assistant District Manager
Lady Foot Locker / Kids Foot Locker / Foot locker
06.2017 - 06.2018
Assistant Store Manager / Store Lead
Toys R Us
01.2015 - 04.2017
Associates Degree - Business Association
Los Medanos College
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