Daisy Torres Tineo
Travel Consultant
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
20
20
years of professional experience
Work History
Travel Consultant
Travel And Transport
11.2015 - 09.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Saved clients on overall travel costs by using specialized ticket and lodging options.
Corporate Travel Consultant
American Express Business Travel
05.2000 - 11.2015
- Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Problem Solving, with a process improvement mindset.
- Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and professionally.
- Ability to positively influence team and peers by being supportive and a team player.
Education
Bachelor of Arts - Sociology
City College of New York
160 Convent Ave, New York, NY 1003112.1988
Skills
- Company Branding
- Bilingual agent specializing in handling Spanish speaking customers from Latin America
- Able to work in fast paced environment
- Interpersonal Communications
- High-Volume Environments
- Relationship Management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Consultant
Travel And Transport
11.2015 - 09.2020
Corporate Travel Consultant
American Express Business Travel
05.2000 - 11.2015
Bachelor of Arts - Sociology
City College of New York
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