Daisy Ulloa
Las Vegas,NV
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Ashley Furniture Homestore
Las Vegas, NV
05.2018 - 02.2024
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Processed transactions through POS systems accurately and efficiently.
Barista
Coffee Tree
Storm Lake, IA
05.2016 - 04.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Front Desk Receptionist
Super 8 Hotel
Storm Lake, IA
12.2017 - 02.2018
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Waitress
Tortas Ahogadas Restaurant
Las Vegas, NV
04.2013 - 01.2015
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2012
Skills
- Customer Service
- Bilingual
- Escalation management
- Accounts Receivable
- Microsoft Office
- Pos Systems
- Staff hiring
- Office Management
References
David Smith, Store Manager- 562- 762-0633
Marisela Lopez, Sales Manager- 725-303-2383
Daisy Garcia, Office Manager- 702-635-6071
Timeline
Office Manager
Ashley Furniture Homestore
05.2018 - 02.2024
Front Desk Receptionist
Super 8 Hotel
12.2017 - 02.2018
Barista
Coffee Tree
05.2016 - 04.2018
Waitress
Tortas Ahogadas Restaurant
04.2013 - 01.2015
High School Diploma -
Eagle Rock High School