Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
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Daisy Urrieta

Daisy Urrieta

Bilingual Customer Service Representative
San Antonio,TX

Summary

Dynamic Bilingual Customer Service Representative with 5+ years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Bilingual Customer Service Representative

Alorica
San Antonio, Texas
11.2016 - 12.2021


  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Updated and maintained information in customer accounts.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Trained new personnel regarding company operations, policies and services.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
  • Processed orders, credits and tracked returns.
  • Answered up to 100+ calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Achieved and maintained departmental performance standards.

Medical Assistant

Fast Med Urgent Care
San Antonio, Texas
06.2014 - 06.2016
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Managed over 80 customer calls per day.

Education

Certification - Medical Assisting

San Antonio College
San Antonio, TX
06.2015 - 12.2016

High School Diploma -

Bellaire High School
Bellaire, TX
08.2011 - 05.2015

Skills

    English/ Spanish Translation

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Software

Microsoft Word

Microsoft Excel

Microsoft OneNote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Timeline

Bilingual Customer Service Representative

Alorica
11.2016 - 12.2021

Certification - Medical Assisting

San Antonio College
06.2015 - 12.2016

Medical Assistant

Fast Med Urgent Care
06.2014 - 06.2016

High School Diploma -

Bellaire High School
08.2011 - 05.2015

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Daisy UrrietaBilingual Customer Service Representative