Daisy Valdez
Baldwin Park,CA
Summary
Dynamic professional with a proven track record at DTLAVETS, excelling in customer service and relationship management. Skilled in problem-solving and effective communication, I enhanced client satisfaction through strategic follow-ups and process improvements. My ability to multitask and maintain a calm demeanor under pressure has consistently driven operational efficiency and loyalty.
Overview
2026
2026
years of professional experience
Work History
Client Liaison, Pharmacy Inventory Manager
DTLAVETS
Los Angeles, CA
04.2006 - Current
- Facilitated communication between clients and internal teams to ensure needs were met efficiently.
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and company objectives.
- Conducted regular follow-ups with clients to gather feedback and address concerns promptly.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Investigated and resolved accounting, service and delivery concerns.
- Developed standard operating procedures for inventory audits, improving compliance and efficiency.
Customer Service Supervisor
VCA Petville Animal Hospital
Los Angeles, CA
2005 - 2009
- Supervised daily operations, ensuring exceptional customer service delivery and team performance.
- Trained and mentored staff on customer engagement strategies and service protocols.
- Resolved complex customer inquiries, enhancing satisfaction through effective problem-solving skills.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Associate of Arts - Liberal Arts
California State University, Los Angeles
Los Angeles, CAGraduate Certificate -
Reiki Healing Program
Skills
- Customer service expertise
- Schedule management
- Professional telephone demeanor
- Administrative support
- Administrative assistance
- Customer support
- Payment processing
- Multitasking
- Problem-solving abilities
- Calm under pressure
- Effective communication
- Active listening
- Phone etiquette
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Client Liaison, Pharmacy Inventory Manager
DTLAVETS
04.2006 - Current
Customer Service Supervisor
VCA Petville Animal Hospital
2005 - 2009
Associate of Arts - Liberal Arts
California State University, Los Angeles
Graduate Certificate -
Reiki Healing Program