Daisy Valdovinos
Hayward,CA
Summary
Detail-oriented and dependable professional with strong experience in customer service, logistics coordination, and administrative-style support. Proven ability to manage schedules, communicate effectively with diverse populations, and follow procedures with accuracy and confidentiality. Bilingual, organized, with a strong work ethic, and adaptability.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Birth and Postpartum Doula
Doulas By the Bay LLC
San Francisco, California
06.2025 - Current
- Supported families during labor and delivery with emotional and physical comfort.
- Provided postpartum care by assisting with infant feeding and newborn soothing techniques.
- Educated parents on newborn care practices and postpartum recovery strategies.
- Offered resources on local parenting groups and community support services.
- Educated parents on infant care basics such as diapering, swaddling, bathing, feeding and soothing.
- Created a safe environment for new parents by providing resources such as lactation consultants, doulas, therapists.
- Monitored mother's health status including signs of depression or anxiety related to postpartum blues.
- Assisted with light housekeeping tasks such as laundry or meal preparation around the home.
- Demonstrated best angles and positioning to support and enable women to successfully breastfeed babies.
- Collaborated with community health programs to increase knowledge of available birthing methods and educate families.
Courier
DHL Express
Sunnyvale, California
06.2019 - Current
- Communicated with customers regarding delivery status and schedules.
- Operated delivery vehicles in a safe and timely manner.
- Maintained accurate records of deliveries and pickups.
- Implemented safety protocols to ensure secure transportation of packages.
- Assisted in training new couriers on operational procedures.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured all packages were properly labeled and sealed.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered items to residential addresses within specified time frames.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Provided excellent customer service by answering questions about delivery status.
- Reported any accidents or incidents involving self or others immediately following incident.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Followed all safety regulations and traffic laws during delivery operations.
- Maintained accurate logs of deliveries and pickups.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Assisted with loading and unloading of cargo as needed.
Trade Show (Warehouse)
Union 287/2785
San Francisco, California
09.2017 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated forklifts to move products throughout the warehouse efficiently.
- Loaded and unloaded shipments using pallet jacks and hand trucks.
- Followed safety protocols to maintain a safe working environment.
Education
High School Diploma -
West High School
Tracy, CA07-2016
Some College (No Degree) -
Chabot College
Hayward, CASkills
- Time management
- Bilingual
- Client communication
- Attention to detail
- Collaborative teamwork
- Problem solving
- Conflict resolution
- Active listening
- Route optimization
- Records management
- Package handling
- Package delivery and Pick-up
- Sorting
- Working independently
- Decision-making
- Multitasking and organization
Certification
Postpartum Doula Certification
Timeline
Birth and Postpartum Doula
Doulas By the Bay LLC
06.2025 - Current
Courier
DHL Express
06.2019 - Current
Trade Show (Warehouse)
Union 287/2785
09.2017 - 09.2019
High School Diploma -
West High School
Some College (No Degree) -
Chabot College