Daisy Valentine
Summary
Successful Customer Care Professional II with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Customer Care Professional II
Iron Mountain Records Management
09.2021 - Current
- Provides timely responses to customer inquiries by telephone, email or website chat bot in an in- or outbound contact/service center, consistent with service and quality standards.
- Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
- Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
- Uses a customer relationship application or database to record activities and research product information.
Data Analyst
Wipro LLC
08.2018 - 08.2021
- Input data for physician's status, contacts, demographic information and location into the United Healthcare Systems database.
- Prioritize and organize work to meet required objectives, identifying solutions to escalated
concerns. - Managed data integrity within multiple databases in accordance with established quality
standards. - Update Medicare/Medicaid and degrees for providers, ensuring status and expiration of
licensure. - Identify and accurately process error reports to make appropriate corrections.
Customer Service Executive
VXI Global Solutions LLC
01.2013 - 08.2018
- Answer incoming calls using company script while navigating through multiple screens.
- Diagnoses customer issues through process of elimination by asking probing questions.
- Listens, show empathy, and apply promos or service discounts that fit the needs of the customer.
- Troubleshoots customer connectivity including but not limited to: modem, router, or combination device (stability of equipment as well as configuration).
- Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.
- Documents details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database.
Education
Certificate - Data Processing
Athens Technical College
Athens, GA01.1982
Skills
- CRM Software
- Customer service excellence
- Report Generation
- Complaint Handling
- Data Management
- Data Entry
- Customer Service
- Call center experience
- Order Processing
- Inbound Customer Service
- Call Documentation
- Problem-solving abilities
Timeline
Customer Care Professional II
Iron Mountain Records Management
09.2021 - Current
Data Analyst
Wipro LLC
08.2018 - 08.2021
Customer Service Executive
VXI Global Solutions LLC
01.2013 - 08.2018
Certificate - Data Processing
Athens Technical College
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