Hi, I’m
Daisy Vasquez
Pittsburg,CA
Summary
Organized administrative professional prepared for clerical tasks and office management. Proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Overview
8
years of professional experience
1
Certification
Work History
Rossmoor
Work Order Specialist
05.2022 - 05.2025
Job overview
- In this role I work alongside different work order specialists taking a high volume of inbound calls on emergency & non-emergency reports for approximately 11,900 residents on a daily basis.
- My responsibilities follow creating a work order in detail of reports in condominiums, units & single homes throughout Rossmoor.
- My role follows with processing labor & materials for different billing accounts on work orders for Union technicians & non union employee technicians including processing checks billable to owner, along with communicating with technicians in the field via radio, email & phone.
- Streamlined work order processes by implementing efficient tracking and reporting systems.
- My main objective is to be accurate, professional & a main source where information is being related properly & promptly while following HOA guidelines.
- Reduced errors in work order processing through meticulous attention to detail and regular quality checks.
- Maintained up-to-date knowledge of industry trends and best practices to ensure the department''s work order processes remained competitive and efficient.
- Prepared comprehensive reports on completed work orders for management review, highlighting key achievements, challenges faced, and areas for improvement.
Contra Costa Community Outreach Clinic and Laboratory
Medical Assistant & Administration Externship
07.2021 - 11.2021
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepped for next day schedules; Prepped charts in Nextgen reflecting paper charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed insurance verifications for incoming patients.
- Assisted patient record or office needs on daily requirements as needed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported positive patient experience by offering assistance with filling out health forms.
- Performed various administrative tasks by filing, copying and faxing documents.
Bay Alarm Company
Dispatcher
08.2017 - 01.2020
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Managed conflict resolutions with customers, police and other personnel to encourage professional relationships and promote respect.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
Education
Contra Costa Medical Career CollegeAntioch, CA
Medical Administration Assistant-Billing & Coding Specialist Certificate
11.2021
Pittsburg Senior HighPittsburg, CA
High School Diploma
07.2014
Skills
- Certified billing & coding
- Excellent computer skill
- Administration Certified
- Medical charting/records certification
- HIPAA/OSHA guidelines certification
- Data entry
- CPT
- Call center experience
- ICD-10
- Conflict resolution
- Insurance terminology: HMO/PPO
- Microsoft Excel
- Excellent typing skills
- Microsoft outlook
- BLS Certified
- Scheduling
- Time management
- Call management
- Multitasking
- Excellent communication
- Organizational skills
- Critical thinking
- Administrative support
- Professional telephone demeanor
- Payment processing
Relevant History
- Externship, 07/01/21, 11/30/21, Contra Costa Community Outreach Clinic and Laboratory, Antioch, CA, Medical Assistant & Administration Externship, Greeted patients; Checked patients in, confirming all necessary documentation for visit., Prepped for next day schedules; Prepped charts in Nextgen reflecting paper charts., Processed insurance verifications for incoming patients., Stocked/Cleaned exam rooms; Scheduled appointments; Answered inbound phone calls; Processed medical records; Filing records; Data entry, Billing insurance and patient accounts as needed., Managed incoming & outgoing emails for the office, Posted updates on regulations weekly or daily for covid guidelines & patient care safety., Assisted patient record or office needs on daily requirements as needed.
- Certification, 07/01/21, 11/30/21, Contra Costa Medical Career College, Antioch, CA, Medical Administration, Billing and coding specialist.
Certification
- CMAS - Certified Medical Administrative Specialist
Languages
Spanish
Professional Working
Timeline
Work Order Specialist
Rossmoor
05.2022 - 05.2025
Medical Assistant & Administration Externship
Contra Costa Community Outreach Clinic and Laboratory
07.2021 - 11.2021
Dispatcher
Bay Alarm Company
08.2017 - 01.2020
Pittsburg Senior High
High School Diploma
Contra Costa Medical Career College
Medical Administration Assistant-Billing & Coding Specialist Certificate