Daisy Vidalie Herrera
Chicago,IL
Summary
Experienced with managing home care services and ensuring client well-being. Utilizes leadership and communication skills to coordinate care teams and address client needs effectively. Track record of maintaining high standards in client support and team collaboration. Seeking the position offering 2 years of management experience and looking to expand and obtain work experience from a well-know institution. Im ambitious, compassionate, self- driven fast learner.
Overview
8
8
years of professional experience
Work History
Home Care Supervisor
Casa Central
05.2023 - Current
- I provide direct supervision, training, and consultation to a team of 35 Home Care Aides.
- I ensure to complete and submit a monthly program report according to established deadline.
- I ensure that all HCA personnel and participant files are well organized, accurate and up to date, according to IDOA requirements.
- Documents all introductory and ongoing supervisory visits, as well as monthly wellbeing phone calls and other contacts and service activities in a timely manner.
- I prepare and reviews participants’ Plans of Care.
- I conduct introductory home visits for all newly assigned participants to assess the participant’s home environment, introduce the assigned Home Care Aide and to provide key program and service delivery information.
- Conducts monthly wellbeing phone calls to all assigned participants, as well as quarterly home visitations to assigned participants.
- Manages and monitors assigned staff’s work hours and collects all service calendars in a timely manner. Reviews all information for accuracy before submission to the Billing Specialist team.
- I had a positive and collaborative working relationships with other agency staff and cultivates a professional and respectful work environment, modeling resolution strategies, when needed.
- Conducted regular assessments of client needs, adjusting care plans accordingly.
- Implemented effective communication strategies among caregivers and families to enhance support services.
- Monitored compliance with regulatory requirements and internal policies for home care operations.
- Apply discipline, if necessary, with employees
- Conduct onboarding training
- Prepare documentation for case record review
Customer Service
Marvel Group
06.2021 - 09.2021
- Receive orders and enter them into the Magi system
- Check that the products were entered in the system correctly.
- Check that it is the correct account, product and quantity that will be sent to the customer.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Resolved third-party billing, computer system and customer service issues.
- Provided direct customer service and support for 15 commercial clients.
Quality Control Technician
Marvel Group
09.2019 - 09.2021
- Play a key role in ensuring that our products meet, or exceed, company, and customer expectations. Active participant of a team that believes in providing our customers with a product of the highest quality.
- Measure and monitor products and processes.
- Conduct testing
- Assist with implementation of quality programs and policies
- Conduct calibration of measuring devices
- Participate in problem solving and continuous improvement
- Implement corrective actions and preventive measures
- Clearly communicate and actively listen
- Utilize computers for recording results, generating forms, and monitoring specifications.
- Competencies
- Strong attention to detail
- Good communication skills
- Demonstrate ability to work independently with minimal supervision.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Documented inspection results and prepared reports for management review.
- Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
Home Care Aide
Casa central
12.2017 - 09.2019
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Maintains a safe, secure, and healthy patient environment
- Records patient information by making entries in the patient journal
- Transporting and accompanying patients to doctors office or to hospital
- Provide companionship and basic emotional or psychological support.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
- Constructed cognitively stimulating activities.
Education
Bachelor of Arts - Business Administration whit a concentration in Human Resources
St. Augustine College
Chicago, IL12-2021
Associate of Applied Science - Business Managment
St. Augustine College
Chicago, IL12-2018
Skills
- Willing to learn new things
- Proficient in Microsoft Word, Microsoft Excel, Microsoft Power Point, Publisher, Teams, Medsys and UltiPro
- Quick learner to use software
- Highly motivated
- Excellent organizational skills
- Excellent abilities working in team environments
- Bilingual in English and Spanish
- Complex Problem-solving
- Teamwork
- Adaptability and flexibility
- Problem-solving
- Time management
- Multitasking
- Organizational leadership
- Reliability
Timeline
Home Care Supervisor
Casa Central
05.2023 - Current
Customer Service
Marvel Group
06.2021 - 09.2021
Quality Control Technician
Marvel Group
09.2019 - 09.2021
Home Care Aide
Casa central
12.2017 - 09.2019
Bachelor of Arts - Business Administration whit a concentration in Human Resources
St. Augustine College
Associate of Applied Science - Business Managment
St. Augustine College
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