Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Villalobos

phoenix,Arizona

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Associate

Nordstrom
Phoenix, AZ
06.2021 - Current
  • Ticketed, arranged, and displayed merchandise to promote sales.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Assisted customers with product selection, sizing, and styling.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Handled customer complaints in a professional manner.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Crew Member

Chipotle
Phoenix, AZ
10.2019 - 12.2020
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Completed opening and closing tasks, such as setting up workstations, cleaning surfaces, and restocking supplies.
  • Maintained safe food handling practices to prevent germ spread.
  • Served food quickly for positive guest experiences.
  • Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
  • I greeted customers upon arrival, provided menus, and answered questions regarding menu items.
  • Resolved customer complaints professionally.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Education

Bachelor of Arts - Political Science

Arizona State University
Tempe, AZ
05-2025

Skills

  • Promotional support
  • Upselling
  • Customer service
  • Excellent communication skills
  • Cash handling
  • Adapt to diverse groups
  • Goal oriented
  • Verbal/written communication
  • Meeting deadlines
  • Calm demeanor
  • Time management
  • Problem-solving
  • Task prioritization

Languages

Spanish
Native/ Bilingual

Timeline

Sales Associate

Nordstrom
06.2021 - Current

Crew Member

Chipotle
10.2019 - 12.2020

Bachelor of Arts - Political Science

Arizona State University

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Daisy Villalobos