Daisy Voytenkov
Dania Beach,FL
Summary
With a proven track record at South Beach Animal Hospital, I excel in enhancing client satisfaction and staff performance through expert recruitment, training, and HR management. My approach combines strong organizational skills with a keen attention to detail, significantly improving operational efficiency and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Veterinary Practice Manager
South Beach Animal Hospital
11.1996 - 04.2012
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Trained staff members in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Worked closely with financial consultant and accountant to generate Quickbooks reports in order to reach goals and budgets.
- Ordered all pharmacy and non-pharmaceutical supplies needed on a daily basis and kept track of inventory levels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Implemented a preventive care program to educate clients on the importance of routine checkups and vaccinations, resulting in healthier pets and increased repeat business.
- Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
- Enhanced the quality of veterinary care by staying current on industry trends and best practices through continuing education courses.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Veterinary Technician Assistant
South Beach Animal Hospital
11.1996 - 04.2012
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Aided in and performed prophylaxis dental cleanings as part of preventative healthcare measures, promoting long-term oral health for our patients.
- Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
- Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
- Restrained animals to protect veterinarians from potential harm.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted veterinarians with euthanasia of animals.
Client Care Specialist
South Beach Animal Hospital
11.1996 - 04.2012
- Greeted clients with warm smile and pleasantly asked for sign-ins upon arrival.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Helped patients complete necessary medical forms and documentation.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the practice.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Triaged incoming patients to determine treatment needs and urgency of care.
Animal Care Specialist
South Beach Animal Hospital
11.1996 - 04.2012
- Walked, Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Bathed, trimmed nails, expressed anal glands and brushed animals to maintain good grooming standards.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
- Developed and maintained detailed records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
- Trained new staff members on proper handling techniques and safety protocols, reducing instances of injury to both staff and animals.
- Assisted veterinarians with surgeries and medical procedures, ensuring the highest level of care for each animal.
- Administered prescribed medications accurately and timely, improving overall health outcomes of treated animals.
- Administered medications to animals in treatment and documented changes in condition.
- Performed basic wound care and other medical aid, working with veterinarians and veterinary technicians to handle advanced cases.
- Reset procedure rooms between appointments and disinfected equipment.
- Responsible for overall cleanliness and disinfection of complete practice.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FL06.1999
No Degree - Business Management
University of Phoenix
Plantation, FLSkills
- Fluent Bilingualism
- Organizational Skills
- Attention to Detail
- Multitasking Abilities
- Reliability
- Employee Recruitment and Hiring
- Training and Mentoring
- Staff Evaluation
- Payroll Administration
- Human Resources Management
- Inventory and restocking
- Veterinary Software Proficiency
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefits401k matchPaid time offPersonal development programsTimeline
Veterinary Practice Manager
South Beach Animal Hospital
11.1996 - 04.2012
Veterinary Technician Assistant
South Beach Animal Hospital
11.1996 - 04.2012
Client Care Specialist
South Beach Animal Hospital
11.1996 - 04.2012
Animal Care Specialist
South Beach Animal Hospital
11.1996 - 04.2012
High School Diploma -
Miami Beach High School
No Degree - Business Management
University of Phoenix
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