Daisy Zuniga Leon
San Diego
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Front Desk Agent/Night auditor
Marriott Hotel TownePlace Suites
05.2022 - Current
- Monitored front desk operations and provided customer service during overnight shift
- Processed check-ins and check-outs, answered hotel phones, and responded to customer inquiries
- Investigated and resolved customer complaints and concerns
- Handled cash and credit card transactions, balanced daily accounts, and prepared bank deposits
- Maintained and updated guest information in the computer system
- Conducted nightly security checks of the premises and equipment
- Ensured all hotel policies and procedures were followed
- Assisted with the preparation of daily, weekly, and monthly reports
- Performed additional duties as assigned by management
- Handled customer payments and processed credit card transactions
- Maintained accurate records of guest activity
- Ensured the lobby and front desk area was clean and organized
- Followed all company policies and procedures
- Resolved customer complaints in a professional manner
Pick Associate
Amazon
09.2021 - 05.2022
- As a picker I insured that all products get to the customer
- I go above and beyond by making sure that all products picked are assigned in its designated location
- I was a level 5 expert picker
- The average time I picked, 400 items per hour
- My Tak - time ranged from 6 -8 seconds
- (SBC) Simple Bin count refers to the first type of count introduced to AAs to learn
- For SBC I count all products that are within each bin, helping with inventory
- (CC) Cycle Count, I have to scan all products within each bin
- I have to make sure I follow ASIN progression
- I am a level 3 for my learning curve for CC
- FC Tier 1_ Learning Ambassador - Perform quality/engagement audits
- I go over the process of job tasks to be performed
- I go over questions AA should know about their job
- If AA does not understand, I guide AA and demonstrate the process of picking/ and count for inventory to AA
- Retrains - spend time with AA going over the importance of quality in our work to ensure we deliver Amazon promise to the customer
- Give AA tips on how to reduce tak-time improve
- 5 years of experience on ordering shipments
- Always verify, inventory when new merchandise items arrived
- Crosstrain Associates - knowing both pick and ICQA, I am able to give classes to AAs that want to learn a new role in CAP department
- Onboarding - meet with new hires and give a safety tour to AA
- Answer any questions AA have
- Go over day 1 and day 2 packets with AAs for training
- Train record - After completing a module while training AA, I have to submit completion by train recording AA
- Labor tracking - ensure AAs are being labor tracked by coding AA to their designated code
- ATA - tool used to grant AAs permission for specific work
- Assist AAs in-APP training request help
Bakery Assistant
Ralphs Grocery Store
12.2016 - 08.2021
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
No Degree - Mechanical Engineering
Cuyamaca College
El Cajon, CAAssociate of Science - Mathematics, Science And Computer Science
Grossmont Community College
05-2024
High school diploma - GED
Serra High
01-2016
Skills
- Calculus
- Computer programming
- Microsoft applications
- Fosse System
- Marsha/ PMS System
- Basic Python programming Skills
- Matlab programming
- Associate Trainer
- Critical thinker
- Quick Learner
Timeline
Front Desk Agent/Night auditor
Marriott Hotel TownePlace Suites
05.2022 - Current
Pick Associate
Amazon
09.2021 - 05.2022
Bakery Assistant
Ralphs Grocery Store
12.2016 - 08.2021
No Degree - Mechanical Engineering
Cuyamaca College
Associate of Science - Mathematics, Science And Computer Science
Grossmont Community College
High school diploma - GED
Serra High
Similar Profiles
Sara ScharfSara Scharf
Operations Manager / Assistant General Manger at TownePlace Suites-MarriottOperations Manager / Assistant General Manger at TownePlace Suites-Marriott
Carla CurtisCarla Curtis
Night Auditor - Manager on Duty at Marriott TownePlace SuitesNight Auditor - Manager on Duty at Marriott TownePlace Suites
Stephanie KingStephanie King
Dual Sales Manager at Courtyard and TownePlace Suites by MarriottDual Sales Manager at Courtyard and TownePlace Suites by Marriott