Daisy Jarery Avalos Quezadas

• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
• Reduced wait times for patients by implementing efficient check-in and check-out procedures.
• Reviewed and sent medical records to other physicians upon request.
• Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.

Check in and out patients, scheduled and confirmed appointments, prep charts for new patients, room patients to exam room, vital patients, and health history in patients chart, scanned, copy, and printed faxes, file documents, organize patients charts in chronological order, multi-phone operator, worked with several medical programs like EHR, Intergy, powerchart, and hospital websites. Helped Doctor small office procedure.

Providing high quality care in patients cares, multiphone operator, assisted with vitals when Doctors needed it, work with other doctors office to obtain records from patients, scheduled new patients and establish patients, confirmed appointments, copy, printed and scanned documents, prep charts for doctors, and assisted in translating patients when needed. Also collected copays and existing balance from patients, multi-tasker. 

Greeting customers, cash handling, credit card handling stocking and labeling. Scanned incoming documentation.Disseminated information to correct department, individual or outside location.Assigned customers to correct halls. Kept department clean, organized and professional.

Obtained information by contacting appropriate personnel or patients.Scanned incoming documentation.Pulled patient charts for upcoming appointments.Disseminated information to correct department, individual or outside location.Assigned patients to correct diagnosis-related groups.Maintained complete confidentiality in accordance with organization and legal requirements.

(EXTERNSHIP) Obtained information by contacting appropriate personnel or patients.Scanned incoming documentation.Pulled patient charts for upcoming appointments.Typed medical orders for procedures and laboratory tests.Disseminated information to correct department, individual or outside location.Consolidated diverse medical records.Assigned patients to correct diagnosis-related groups.Followed-up with insurance companies and individuals to resolve discrepancies.Maintained complete confidentiality in accordance with organization and legal requirements.Updated daily logs to track information movements.Purged outdated files.Wrote reports, emails, memoranda, letters and releases.Kept department clean, organized and professional.Designed improved training procedures to help new staff acclimate quickly.