DAISY R. GONZALEZ
Lafayette,OR
Summary
Driven Employment Specialist offering 2 years in employment counseling and placement services. Highly skilled at matching individuals with jobs suitable for interests, skills and talent. Proven leader successful at creating efficient teams when designing robust vocational counseling programs.
Overview
26
26
years of professional experience
Work History
Medication Aide
Blue Haven Memory Care
Inde , OR
2022.04 - Current
- Monitored medication expiration dates and removed outdated items from shelves.
- Prepared patient-specific medications according to physician orders and protocols.
- Maintained records of controlled substances per state regulations and DEA requirements.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Observed patients for adverse reactions to medications or treatments.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Verified the identity of the patient receiving medication prior to administration.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
Small Business Manager
GW Landscaping Maintenance, LLC
Salem , OR
2015.03 - 2024.04
- Created and updated financial forecasts and budgets for the small business.
- Managed customer relationships with existing clients and developed new ones.
- Developed strategies to increase sales and profitability of the company.
- Coordinated marketing efforts across multiple channels including online, print media, radio and television advertising campaigns.
- Negotiated contracts with vendors for supplies, services and other needs of the company.
- Maintained accurate records of all financial transactions related to the small business.
- Developed strategies for improving customer service levels while reducing costs.
- Provided regular updates on progress of projects or initiatives undertaken by the small business.
- Cultivated loyal customer base by providing excellent customer service.
- Communicated client priorities, delivering presence and business objectives.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
Telemarketer
Jadent, INC
Keizer , OR
2019.06 - 2022.05
- Conducted outbound calls to potential customers regarding new products and services.
- Identified sales opportunities by actively listening to customer responses during calls.
- Built relationships with existing customers through regular follow-up calls.
- Maintained accurate records of all conversations with customers in a computer database system.
- Utilized persuasive selling skills to close sales deals over the phone.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Called lead lists resulting from various marketing campaigns to achieve sales.
Phone Operator
AnswerNet
Portland , OR
2008.08 - 2010.01
- Answered incoming calls and directed them to the appropriate department or individual.
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Assisted in troubleshooting phone system issues.
- Updated customer accounts with new information from callers.
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Performed data entry of customer contact information into computer database systems.
- Handled escalated customer complaints professionally and effectively.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Employment Specialist
Washington Worksource
Omak , WA
1998.05 - 2000.07
- Developed and implemented career development workshops for job seekers.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Provided comprehensive case management services to ensure successful job placement outcomes.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Created and maintained accurate records of client progress towards goals in a timely manner.
- Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
- Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
- Placed individuals in jobs based on skills, abilities and interests.
- Managed rolling caseload of clients and maintained impeccable documentation.
Education
GED -
Rogue Community College
Medford, ORSome College (No Degree) - Business Administration and Management
Clackamas Community College
Oregon City, ORSkills
- Case Management
- Work assignments
- Program Goals
- Employment law knowledge
- Utilization review
- Employer matching
- Workforce Development
- Referral Coordination
- Records documentation
- Eligibility Requirements
- Resume Writing
- Client Advocacy
Affiliations
- Gardening
- Biking
- Walking/Hiking
- Swimming
- Spending time with my family
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medication Aide
Blue Haven Memory Care
2022.04 - Current
Telemarketer
Jadent, INC
2019.06 - 2022.05
Small Business Manager
GW Landscaping Maintenance, LLC
2015.03 - 2024.04
Phone Operator
AnswerNet
2008.08 - 2010.01
Employment Specialist
Washington Worksource
1998.05 - 2000.07
GED -
Rogue Community College
Some College (No Degree) - Business Administration and Management
Clackamas Community College
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