Daisy T. Martinez-Nguyen

● Led server team operations by training new employees, managing staff performance, and organizing weekly schedules to ensure consistent service quality.

● Implemented process improvements to streamline food delivery and minimize wait times.

● Coordinated with management/ owners to address customer feedback and improve service quality.

● Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during lunch and dinner rushes

● Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a

smooth flow of service during lunch and dinner rushes

·Assisted nursing staff with patient care activities including vital signs monitoring, patient mobility, hygiene assistance, and comfort measures.

·Responded promptly to patient call lights and collaborated with nurses to address patient needs and maintain patient safety.

·Assisted the charge RN with unit coordination, patient flow, and administrative tasks to ensure efficient daily operations.

·Maintained accurate documentation and communicated changes in patient status to the nursing team.

·Supported unit workflow by managing front desk operations, answering patient and provider phone calls, and coordinating communication across interdisciplinary teams.

·Developed strong familiarity with hospital protocols, patient-centered care practices, and teamwork in a fast-paced acute care environment.

● Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

● Assisted patients with daily living activities, range of motion for enhanced comfort and well-being.

● Monitored vital signs and documented patient information accurately.

● Collaborated with nursing staff to develop individualized care plans for the day.

● Provided emotional support to patients and families during difficult times.

● Trained new staff on patient care protocols and facility procedures.

● Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.