Summary
Overview
Work History
Education
Skills
Timeline
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DAITRACA JACKSON

CYPRESS,UNITED STATES

Summary

Experienced professional with over 6 years of dedicated service, known for meticulous attention to detail, problem-solving abilities, and effective communication skills. Demonstrated track record of improving operational efficiency and fostering positive client interactions through collaborative teamwork and strong leadership. Highly skilled in time management and adept at adapting to diverse situations, consistently delivering exceptional customer service and resolving conflicts with finesse.

Overview

6
6
years of professional experience

Work History

PICKER

Amazon
08.2018 - 02.2020
  • Gathered appropriate products for packaging
  • Maintained stock level inventory to report to supervisor
  • Generated labels for incoming merchandise.

CUSTOMER SERVICE REPRESENTATIVE

Ranstad
03.2020 - 01.2021
  • Communication with clients through both orally and through written correspondence
  • Responsible for preparing and sending clients invoices
  • Maintained customer accounts and record account information
  • Answering and managing high-volume incoming calls and customer service inquires
  • Correspondence with clients by providing answers to questions and resolving issues.

Baggage Acceptance Handler

ABM/UNIFI
03.2021 - 08.2023
  • Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
  • Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
  • Assisted in training new employees on company policies, safety measures, and handling techniques to ensure consistent quality across the team.

REMOTE PATIENT SERVICE REPRESENTATIVE

Elevate Patient Services
08.2023 - 05.2024
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Used Software to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Education

HIGH SCHOOL DIPLOMA -

Andy Dekaney High-school
Houston, TX
06.2018

Skills

  • Very Attentive to detail
  • Great at Problem-solving
  • Great Communication
  • Teamwork & Leadership
  • Time management & Adaptability
  • Great Customer Service
  • Conflict & Resolution
  • Good at working in Fast-paced environment
  • Supervision, Safety-Conscious
  • Microsoft Office Efficient
  • Word Processing and Typing
  • Surveillance
  • Great Listening Skills
  • Inbound And Outbound Calling
  • Safety & Security

Timeline

REMOTE PATIENT SERVICE REPRESENTATIVE

Elevate Patient Services
08.2023 - 05.2024

Baggage Acceptance Handler

ABM/UNIFI
03.2021 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

Ranstad
03.2020 - 01.2021

PICKER

Amazon
08.2018 - 02.2020

HIGH SCHOOL DIPLOMA -

Andy Dekaney High-school

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DAITRACA JACKSON