Daiva Sumskite
Miami,FL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Turnberry On The Green
04.2020 - Current
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Attended staff meetings and took extensive notes to share with property manager.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between residents regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Brand Ambassador
Dior
09.2014 - 03.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Conducted consumer surveys and analyzed purchasing trends.
- Planned future sampling opportunities and special events.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Restaurant Manager
Flavors Of Italy
05.2002 - 08.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Associate of Science - Business Administration And Management
Broward College
Fort Lauderdale, FL01.2016
Bachelor of Science - Business Administration And Management
Rigas State College
Riga, Latvia06.2000
Skills
- Property Maintenance
- Onsite Tours
- Policy Enforcement
- Property Tours and Inspections
- Application Process Proficiency
- Payment Collection
- Relationship Building and Rapport
- Telephone and Email Etiquette
- Leasing and Sales
- Administrative Support
- Staff Management
- Issue Escalation
- Contract Negotiation
- Appointment Scheduling
- Unit Inspection
- Showing and Leasing of Units
- Customer service orientation
- Knowledge of local laws
- Real estate knowledge
- Budgeting and financial reporting
- Strong communication skills
- Building maintenance knowledge
- Microsoft Office proficiency
- Attention to detail
- Organizational skills
- Problem-solving abilities
Certification
- Licensed CAM - 2020-2025
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Assistant Property Manager
Turnberry On The Green
04.2020 - Current
Brand Ambassador
Dior
09.2014 - 03.2020
Restaurant Manager
Flavors Of Italy
05.2002 - 08.2014
Associate of Science - Business Administration And Management
Broward College
Bachelor of Science - Business Administration And Management
Rigas State College