Timnesha Flowers
Adelanto,CA
Summary
Compassionate caregiver with extensive experience at IHSS, adept at managing medication schedules and fostering trust through emotional support. Proven ability to exceed customer expectations in high-pressure environments at Chevron, utilizing active listening and critical thinking skills to enhance service quality and client satisfaction.
Experienced with providing attentive and compassionate care to individuals. Utilizes strong organizational skills to manage daily tasks and ensure safe environment. Track record of effective communication and problem-solving abilities in caregiving settings.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caretaker
IHSS - In Home Supportive Services
09.2019 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Organized transportation for residents to appointments, improving access to essential services.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Supported cognitive function through engaging conversation and mental stimulation activities tailored to individual interests.
Customer Service Representative
Chevron
02.2020 - 07.2024
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
HESPERIA HIGH
Hesperia, CA05-2011
Skills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
- Personal hygiene maintenance
- Medication reminders
- Emotional support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team development
- Team motivation
- Food safety
Certification
- CPR/ADE/FIRST-AID
- Servsafe Food Handler
Timeline
Customer Service Representative
Chevron
02.2020 - 07.2024
Caretaker
IHSS - In Home Supportive Services
09.2019 - Current
HESPERIA HIGH
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