Daivon Savage
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Yelp
09.2022 - Current
- Managing a book of business 2 months at a time while maintaining a minimum of 60% or about in order to be considered bonus eligible
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Following a concrete strategy when a business owner calls in ready to cancel or not fully aware of what the program has to offer.
- Gauging business owner goals to determine the correct budget in order for them to fulfill their business goals.
- Assisted customers with onboarding and product set up to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Inbound Marketing Representative
Townsquare Interactive
03.2022 - 09.2022
- Making qualifying calls on a day-to-day basis to business owners in order to fully qualify them for digital marketing and SEO services.
- Based on if the business owner qualifies, I would then transfer them over to a marketing representative who would make the attempt to close the sale while trying to maintain and surpass the quota of 20 sales per month.
- Developed marketing materials, collaborating with colleagues to maintain a consistent brand voice.
- Coordinated with sales and operational teams to verify the alignment of marketing initiatives with company goals.
Senior Benefits Consultant
GoHealth
04.2021 - 09.2022
- Educating seniors and others eligible for Medicare insurance in regard to their healthcare needs while also finding the best healthcare plan for them whether it is a Medicare advantage or Medicare supplement plan
- I have also worked with all the major carriers as I used my extensive sales skills to determine what is going to be in the customer's best interest
- Within the process of it all, I also have a daily and monthly quota to keep track of along with making sure to maintain the proper conversion.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
Route Sales Representative
FRITO LAY INC
06.2017 - 04.2021
- During my time with this company, I made my own orders while making sure to meet or exceed my metrics for each week
- As I made my orders I also kept in mind of what was needed at each of my accounts as I had to make the appropriate orders for what each store needs and also extra for the times where the account would not be getting a delivery until the next visit
- I also had to make sure to follow the appropriate planogram to make sure I'm representing the company in a detailed manner keeping my work neat, clean and organized.
Customer Account Manager
Rent-A-Center, Moncks Corner
06.2016 - 06.2017
- In this role I worked in both sales and collections as I often made sure that there was a great representation of product on the sales floor as customers would come and shop as well as making sure they are getting the best out of their experience shopping at Rent A Center
- The process consisted of seeking out what they were looking for along with completing an order form and scheduling any item purchased for delivery
- Sales were made over the phone as well and if non payment became a factor then collections and field visit would come into play.
Sales Associate
Walmart, Moncks Corner
11.2014 - 06.2016
- Working in both lawn & garden along with grocery departments, I would typically go about each day working freight during the first shift along with Page 2 of 3 operating all equipment for other tasks that would require it
- The equipment that was used were forklifts, electric pallet jacks, cherry pickers and walking forklifts as well
- I would also make sure that each aisle is stocked appropriately and also make the appropriate orders if a certain item was missing.
Education
Bachelors of Science - Game Programming
Southern New Hampshire University, Sail University
2023
High School Diploma - undefined
Timberland High School
2014
Skills
- Top Skills
- Customer Service
- Strategic Communication
- Operational Efficiency
- Salesforce CRM Experience
- Renewing Accounts
- Client Rapport-Building
- Account Management
- Promotions and Marketing Strategies
- Mentoring
- Customer Account Review
- Revenue Growth
Timeline
Customer Success Manager
Yelp
09.2022 - Current
Inbound Marketing Representative
Townsquare Interactive
03.2022 - 09.2022
Senior Benefits Consultant
GoHealth
04.2021 - 09.2022
Route Sales Representative
FRITO LAY INC
06.2017 - 04.2021
Customer Account Manager
Rent-A-Center, Moncks Corner
06.2016 - 06.2017
Sales Associate
Walmart, Moncks Corner
11.2014 - 06.2016
Bachelors of Science - Game Programming
Southern New Hampshire University, Sail University
High School Diploma - undefined
Timberland High School