Daiza Jean Charles
Lithonia,GA
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Neovia Logistics Services
07.2022 - Current
- Inspect products, materials, and components before, during, and after manufacturing
- Analyze data to identify defects and determine causes.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Customer Service Representative
Convergys
11.2017 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Answered a constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special
Production Associate
Frito-Lay
01.2014 - 08.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds
Crew Member
Mcdonalds, PDI FOODS
05.2012 - 03.2013
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Ocoee High School
Ocoee, FL08.2012
Skills
- Packaging and labeling
- Problem-solving
- Order picking and processing
- Quality control
Timeline
Warehouse Associate
Neovia Logistics Services
07.2022 - Current
Customer Service Representative
Convergys
11.2017 - 09.2022
Production Associate
Frito-Lay
01.2014 - 08.2017
Crew Member
Mcdonalds, PDI FOODS
05.2012 - 03.2013
High School Diploma -
Ocoee High School
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