Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hortencia Espinoza

Modesto,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Representative

PG&E
10.2022 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Negotiated to collect the balance in full.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.

Utility Clerk

PG&E
10.2020 - 10.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained an organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Maintained accurate records of incoming and outgoing mail for reliable reference.
  • Scanned documents and saved them in the database to keep records of essential organizational information.
  • Used computer software to store and retrieve data.

Intake Processor

Health Plan Of San Joaquin
11.2017 - 10.2020
  • Received and reviewed incoming documents and materials.
  • Entered data into a computer tracking system and filed paperwork according to procedures.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork-focused environment.
  • Collaborated with other departments to optimize production workflows.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Entered patient demographic and insurance data into an electronic medical record system.

Education

High School Diploma -

Ripon High School
Ripon, CA
06.2004

Skills

  • Customer Support
  • Capable of complex problems, negotiating, and making effective decisions
  • Database Management
  • Microsoft Office
  • Excellent Leadership, management, and communication skills

Languages

Spanish
Native or Bilingual

Certification

  • Basic Life Support (BLS) certified by the American Heart Association
  • Automated External Defibrillator (AED) by National HealthCare Provider

Timeline

Service Representative

PG&E
10.2022 - Current

Utility Clerk

PG&E
10.2020 - 10.2022

Intake Processor

Health Plan Of San Joaquin
11.2017 - 10.2020

High School Diploma -

Ripon High School

Similar Profiles

CREATE PROFILE
Hortencia Espinoza