Daizy Rios
Pasadena,CA
Summary
Proven leader and effective communicator, demonstrated through a successful tenure as Shift Leader at Afters Ice Cream. Skilled in employee training and customer service, I enhanced customer satisfaction and mentored new staff, ensuring workplace safety and efficiency. Leveraging student engagement and data entry expertise, I consistently deliver results that exceed employer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Ambassador
Pasadena City College
Pasadena, CA
10.2022 - Current
- Answered questions from visitors and potential students about PCC.
- Assisted admissions office staff with administrative tasks such as data entry, mailings.
- Distributed mail, filed documents, and answered telephone calls.
- Supported student success by offering tutoring, sharing study tips, and advising on course selection.
- Facilitated student enrollment by providing accurate and timely information.
Shift Leader
Afters Ice Cream
Pasadena, CA
04.2023 - 05.2024
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Hostess
Waterside Restaurant
Oxnard
03.2021 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate Of General Studies - N/A
Pasadena City College
Pasadena, CAGeneral Studies - N/A
Oxnard High School
Oxnard, CA06.2022
Skills
- Student Engagement
- Customer service skills
- Student Mentoring
- Data Entry
- Workplace Safety
- Employee Training
- Policy Enforcement
Certification
Valid food handlers card
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Afters Ice Cream
04.2023 - 05.2024
Student Ambassador
Pasadena City College
10.2022 - Current
Hostess
Waterside Restaurant
03.2021 - 06.2022
Associate Of General Studies - N/A
Pasadena City College
General Studies - N/A
Oxnard High School