Daizy Rios

• Answered questions from visitors and potential students about PCC.
• Assisted admissions office staff with administrative tasks such as data entry, mailings.
• Distributed mail, filed documents, and answered telephone calls.
• Supported student success by offering tutoring, sharing study tips, and advising on course selection.
• Facilitated student enrollment by providing accurate and timely information.

• Arranged racks and shelves to enhance store aesthetics.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Contributed to positive shopping environment by maintaining

organized and welcoming store appearance.

• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency,

payment cards, and receipts to customers.

• Used in-store system to locate inventory and place special orders for customers.

• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies
• Completed store opening and closing procedures and balanced tills.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Trained and mentored new employees to maximize team performance.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Greeted incoming customers and provided reliable, friendly customer service.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
• Prepared ice cream orders quickly while adhering to proper food safety guidelines.
• Managed long lines of customers during peak times while maintaining professionalism under pressure.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.