Daja Braxton
Clearwater
Summary
Motivated and ambitious professional currently starting own business. Committed to completing Associates Degree in Forensic Science by enrolling back in college. Strong emphasis on effective communication and passion for exceptional customer service. Takes pride in ability to connect with others and meet their needs.
Overview
9
9
years of professional experience
Work History
Beautician
Self Employed
04.2021 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Beauty Consultant
Get It Beauty
09.2024 - 02.2025
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
Customer Service Associate
Wawa
02.2021 - 03.2021
- Performed responsibilities related to cleanliness standards, food assembly, and customer interactions in deli setting.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Associate
Lowe's Home Improvement
05.2020 - 10.2020
- Served customers and processed transactions efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
24-7 Intouch
04.2020 - 08.2020
- Provided support on customer service helpline.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Lead
McDonald's
08.2017 - 03.2019
- Performed diverse roles including cleaning, customer service, and register operations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Restaurant Team Member
Wendy's
09.2016 - 12.2017
- Handled responsibilities across various positions, such as cleaning duties and operating the cash register.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Full Specialist - Beauty
American Institute Of Beauty
Largo, FL06.2022
High school diploma - undefined
Largo High School
Largo, FL06.2018
Skills
- Customer support (9 years )
- Computer operation
- Typing
- Live chat
- Sales
- Upselling
- Phone etiquette (9 Years )
- Customer service (9 Years )
- Cash handling
- Technical Support
- Help Desk
- Account Management
- Data Entry
- Administrative Experience
- Desktop Support
- Computer Skills
Timeline
Beauty Consultant
Get It Beauty
09.2024 - 02.2025
Beautician
Self Employed
04.2021 - Current
Customer Service Associate
Wawa
02.2021 - 03.2021
Customer Service Associate
Lowe's Home Improvement
05.2020 - 10.2020
Customer Service Representative
24-7 Intouch
04.2020 - 08.2020
Team Lead
McDonald's
08.2017 - 03.2019
Restaurant Team Member
Wendy's
09.2016 - 12.2017
High school diploma - undefined
Largo High School
Full Specialist - Beauty
American Institute Of Beauty
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