DAJA DUGGER
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivate Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Good knowledge and understanding of the products and services applicable to the assigned area. Good knowledge of the productivity and accuracy standards of the assigned area. Effective verbal and written communications skills. Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
Overview
10
10
years of professional experience
Work History
24 Hr Banker
U.S. Bank
03.2023 - Current
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Customer Service Representative
Sitel
Memphis
05.2014 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Hs Diplomia -
Southwind Highschool
Memphis, TN05.2014
Skills
- Good knowledge and understanding of the products and services applicable to the assigned area
- Good knowledge of the productivity and accuracy standards of the assigned area
- Effective verbal and written communications skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Timeline
24 Hr Banker
U.S. Bank
03.2023 - Current
Customer Service Representative
Sitel
05.2014 - 05.2023
Hs Diplomia -
Southwind Highschool