Daja Eaton
Mobile
Summary
Motivated professional specializing in customer support and administrative functions. Strong track record in conflict resolution and team collaboration, ensuring high levels of customer satisfaction. Capable of managing multiple tasks efficiently while maintaining a welcoming atmosphere. Detail-oriented and organized, with a proven ability to excel in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairfield Inn And Suites Marriott
05.2022 - Current
- Ensured seamless guest experiences by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and repeat visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software.
- Collaborated with housekeeping to uphold room availability and cleanliness standards.
- Utilized hotel management software to track guest preferences and enhance service delivery.
- Provided concierge services, including local attractions, dining recommendations, and transportation options.
- Monitored lobby and common areas to maintain a welcoming environment for guests.
- Engaged with guests to foster rapport and a positive atmosphere throughout the hotel.
Construction Flagger
Tindle
10.2023 - 06.2024
- Directed heavy vehicular and pedestrian traffic in high-stress situations during adverse weather conditions.
- Utilized two-way radios to ensure precise communication with coworkers across construction zones.
- Fostered teamwork through collaboration on project execution, including material handling and equipment operation.
- Delivered essential instructions to foremen, crew chiefs, and flaggers for project clarity.
- Assisted crew members in setting up barriers and cones to define work areas.
Office Manager
Extended Family Medical Clinic
01.2015 - 01.2022
- Maintained high standards of customer service within a high-volume workload and deadline-driven environment
- Utilized electronic medical records (EMR) software to perform scheduling activities and maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Supervised the maintenance of medical records and their availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities
- Ensured that frontline operations were in full compliance with HIPAA regulations in order to maintain patient confidence and keep patient records information confidential
- Managed the day-to-day operations (collections, stocking, inventory, purchasing, and deposits) of the clinic in an effort to ensure profitability
- Utilized a point of sale (POS) system/cash register to collect payments from customers and received signatures with necessary verification of ID from credit card account
Shift Manager
Frutta Bowlz
01.2017 - 01.2020
- Prepared room(s) for dining by arranging tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Utilized effective communication to relay customer orders to fellow employees in regards to patrons' choices; special dietary needs, and special requests
- Day-to-day operations (stocking, inventory, purchasing, and deposits) of the store in an effort to ensure profitability
- Utilized point of sale (POS) system/cash register to collect cash and coupons from customers and receive signatures with necessary verification of ID from credit card account
- Maintained high standards of customer service within a high-volume workload and deadline-driven environment
Education
High School Diploma -
Faith Academy
Mobile, AL05.2015
Some College (No Degree) - Psychology
The University of Alabama
Tuscaloosa, ALSkills
- Customer service excellence
- Adaptability and flexibility
- Resourcefulness in problem-solving
- Oral and written communication
- Administrative support functions
- Safety and security protocols
- Corporate branding strategies
- Analytical mastery techniques
- Record preparation and management
- Multitasking and organization skills
- Event planning coordination
- Schedule management
- Workflow optimization strategies
- Data confidentiality practices
Certification
- OSHA 10 certification
- OSHA 30 certification
- National Career Readiness Certificate (NCRC) Silver
- NCCER Introduction to Basic Rigging
- Fire Watch
Affiliations
Volunteer, Little Sister of the poor
Timeline
Construction Flagger
Tindle
10.2023 - 06.2024
Front Desk Agent
Fairfield Inn And Suites Marriott
05.2022 - Current
Shift Manager
Frutta Bowlz
01.2017 - 01.2020
Office Manager
Extended Family Medical Clinic
01.2015 - 01.2022
High School Diploma -
Faith Academy
Some College (No Degree) - Psychology
The University of Alabama