Daja Phillips
Cruger,MS
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Lead Phlebotomist
Baptist Memorial Hospital
Southaven, Mississippi
09.2022 - Current
- Collected specimen samples and transported to laboratory for processing.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Implemented new policies and procedures related to specimen collection as directed by management.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Assessed plasma collection machines for proper functionality.
Customer Service Representative
Pirate Ship
Cruger, MS
06.2021 - 12.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Bachelor of Science - Allied Health
University of Mississippi
University, MS05-2025
High School Diploma -
Holmes County Central High School
Lexington, MS06-2021
Skills
- Health education
- Recording data
- Patient confidentiality
- Diagnostic testing
- Configuration management
- Network architecture design
- Application support
- Virtualization technologies
- Capacity planning
- Disaster recovery planning
- Storage area networks
- Hardware diagnostics
- Data center operations
- Remote support tools
- Performance tuning
- ITIL framework
- IT security protocols
- Network troubleshooting
Timeline
Lead Phlebotomist
Baptist Memorial Hospital
09.2022 - Current
Customer Service Representative
Pirate Ship
06.2021 - 12.2024
Bachelor of Science - Allied Health
University of Mississippi
High School Diploma -
Holmes County Central High School