Daja Williams
San Antonio,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Receptionist
Judson Independent School District
08.2021 - 08.2023
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Home Health Care Provider
Girling Home Health
12.2014 - 03.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Adventure Club After School Supervisor
Judson Independent School District
08.2020 - 08.2021
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Managed budgets and resources for educational programs.
Customer Service Representative
DIRECTV
12.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set up appointments with potential and current customers to promote new products and services.
Customer Advocate
Speedy Cash Loans
05.2015 - 12.2017
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supported customer service, providing informational resources regarding promotions and sales.
- Set up and completed loan submission packages.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Waitress
Shoney's Restaurant
10.2013 - 05.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Applied Science - Diagnostic Medical Sonography
St. Phillips College
San Antonio, TX05.2025
High School Diploma -
Roosevelt High School
San Antonio, TX06.2014
Skills
- Customer Service
- Accounts Payable and Accounts Receivable
- Telephone Reception
- Telephone Skills
- Data Entry
- Customer and Client Relations
- Answering Phones
- Clerical Skills
- Medical Terminology
- Clerical Support
- Cash Counting
- Customer Transactions
- Cash Management
Timeline
Receptionist
Judson Independent School District
08.2021 - 08.2023
Adventure Club After School Supervisor
Judson Independent School District
08.2020 - 08.2021
Customer Service Representative
DIRECTV
12.2017 - 12.2018
Customer Advocate
Speedy Cash Loans
05.2015 - 12.2017
Home Health Care Provider
Girling Home Health
12.2014 - 03.2023
Waitress
Shoney's Restaurant
10.2013 - 05.2015
Associate of Applied Science - Diagnostic Medical Sonography
St. Phillips College
High School Diploma -
Roosevelt High School