Daja Richardson
Jacksonville,US
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Care Companion
Blooming Personal Development
Jacksonville, FL
12.2023 - Current
- Accompanied clients on outings and errands.
- Transported clients to medical appointments and social engagements.
- Coordinated with health care professionals regarding client care plans.
- Maintained accurate records of all client interactions including changes in condition or behavior.
- Assessed needs of clients through observation or conversations.
- Improved patient outlook and daily living through compassionate care.
Direct Support Professional
sevita health
Jacksonville, FL
12.2022 - 03.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress based on observations and conversations.
CUSTOMER SERVICE REPRESENTATIVE
Instaloan
Jacksonville, Fl
01.2022 - 12.2022
- Create new loans while providing exceptional customer service throughout the process, educating consumers and making recommendations based on their financial needs
- Assist customers with account management by accepting payments, monitoring, and managing of current accounts
- Conduct vehicle appraisals accurately using the assessment tool
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
SALES ADVISOR
Concentrix
Jacksonville, Fl
09.2021 - 01.2022
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Resolved customer complaints in a timely manner.
DRIVER
Mv Transportation
Jacksonville, Fl
06.2021 - 09.2021
- Performed pre-trip inspections of the bus, ensuring safety and compliance with regulations.
- Verified passenger manifests to ensure all passengers were accounted for before departure.
- Assisted passengers with boarding and disembarking the shuttle bus safely.
- Drove shuttle buses on scheduled routes, following designated timetables and route plans.
- Provided courteous customer service to all passengers throughout their journey.
- Maintained cleanliness of the vehicle interior in between runs and at the end of each shift.
- Ensured timely arrival at each destination by monitoring traffic conditions and taking alternate routes when necessary.
CASHIER
Walmart
Jacksonville, Fl
07.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Processed payments using cash, check or credit card transactions.
- Counted and balanced daily cash drawer at the beginning and end of shift.
- Operated electronic register and handled customer transactions accurately.
- Provided excellent customer service by addressing customer complaints in a timely manner.
- Assisted with stocking shelves with inventory as needed.
Home Health Aid
PIC Homes
Jacksonville, US, Jacksonville, FL
07.2017 - 08.2018
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
Platoon Sargent - Florida Youth Challenge Academy
- Managed 32 females
- Planned, directed, coordinated academic and nonacademic activities
- Handled disciplinary issues through problems solving tactics activities
- Served as the class lesion to Student Government recommending changes to policies and procedures.
Education
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL06-2025
High School Diploma -
Muhlenberg Job Corps Center
Greenville02-2015
DIPLOMA IN HOME HEALTH AIDE -
Brookline College
Skills
- Emotional Support
- Compassionate Caregiving
- Loan Closing
- Generating Reports
- Sales background
- Sales experience
- Computer Proficiency
- Payment Processing
- Complaint resolution
- Motivated Team Player
Timeline
Care Companion
Blooming Personal Development
12.2023 - Current
Direct Support Professional
sevita health
12.2022 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Instaloan
01.2022 - 12.2022
SALES ADVISOR
Concentrix
09.2021 - 01.2022
DRIVER
Mv Transportation
06.2021 - 09.2021
CASHIER
Walmart
07.2020 - 05.2021
Home Health Aid
PIC Homes
07.2017 - 08.2018
Platoon Sargent - Florida Youth Challenge Academy
Associate of Arts - General Studies
Florida State College At Jacksonville
High School Diploma -
Muhlenberg Job Corps Center
DIPLOMA IN HOME HEALTH AIDE -
Brookline College