Daja Travis
Euless,TX
Summary
Proven leader in customer service and team collaboration, I significantly enhanced guest satisfaction at PINSTACK by implementing efficient reservation coordination and event planning. Skilled in POS software and adept at creating welcoming environments, my approach resulted in a noticeable improvement in service delivery and team performance, with a consistent record of resolving guest complaints swiftly and effectively. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Group Host
PINSTACK
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Store Clerk
QuikTrip
06.2023 - 11.2023
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Operated POS systems to accurately process customer purchases.
- Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front Desk Receptionist
Sleep Inn Hotel
08.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Handled assignments independently with good judgement and critical thinking skills.
Restaurant Hostess
Bonefish Grill Restaurants
09.2021 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Reported problematic guests to management to foster safe and pleasant environment.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
Cashier Team Lead
Dairy Queen Grill & Chill
10.2020 - 08.2021
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
Cashier Team Lead
SUBWAY®Restaurants
09.2019 - 02.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Trinity High School
500 N Industrial Blvd, Euless TX, 7603906.2020
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Team player mentality
- Detail Oriented
- Exceptional communication
- POS Software
- Telephone reception
- Reservations
- Reservation coordination
- Event Planning
- Greeting guests
- Cleaning and sanitation
- Phone Etiquette
- Food safety understanding
- Guest complaint resolution
- Safe Food Handling
- Complaint Handling
- Payment Processing
- Performance Improvement
- Warm and Friendly
- Customer-Oriented
- Teamwork and Collaboration
- Event Coordination
- Hospitality best practices
- Large Party Preparation
- Staff Coordination
- Workflow Coordination
- Guest Greeting and Seating
Timeline
Group Host
PINSTACK
11.2023 - Current
Store Clerk
QuikTrip
06.2023 - 11.2023
Front Desk Receptionist
Sleep Inn Hotel
08.2022 - 05.2023
Restaurant Hostess
Bonefish Grill Restaurants
09.2021 - 06.2022
Cashier Team Lead
Dairy Queen Grill & Chill
10.2020 - 08.2021
Cashier Team Lead
SUBWAY®Restaurants
09.2019 - 02.2020
High School Diploma -
Trinity High School
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