Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daja Trotter

Greensboro,NC

Summary

Experienced IT Professional with 3+ years of experience. Skilled in user acceptance testing, defect identification, and functional testing collaboration with development teams. Proficient in IT Support, SQL, troubleshooting, user requirements, and Agile methodology. Committed to ensuring software quality and enhancing user satisfaction through rigorous testing and effective teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Software QA Tester (Freelancer)

UTest
05.2024 - Current
  • Maintained consistent track record of identifying and reporting an average of 10 defects per month, achieving a high resolution rate of 95%
  • Conducted monthly exploratory and usability testing, identifying an average of 10 issues per month
  • Executed effective monthly exploratory and usability testing, detecting 20 issues while proficiently communicating testing requirements to clients

Support Desk Specialist III (Contract)

Brook Source
02.2024 - 06.2024
  • Resolved a wide range of hardware and software issues by offering Tier 1 IT support through screenshares, proficiently identifying root causes, and successfully duplicating 95% of reported defects
  • Delivered timely and effective basic troubleshooting for seamless application access, resolving 90% of issues
  • Analyzed requirements and identified optimal solutions
  • Offered support to users encountering password resets, account unlocking, and software issues via Active Directory.
  • Achieved streamlined case management by documenting and routing cases using the ticketing system

Customer Support Technician

NAVEX
06.2023 - 01.2024
  • Managed a high volume of cases per month in Salesforce CRM, including product inquiries, system configurations, and technical issues
  • Guided and enhanced satisfaction of 50+ users by providing expert application navigation guidance and demonstrating best practices
  • Performed extensive system testing and documented software flaws by creating detailed bug reports.
  • Executed SQL queries to analyze Active Directory logs, ensuring compliance with customer objectives.

System Administrator Course

Careers
02.2023 - 06.2023
  • Developed a seamless on-premise Active Directory system incorporating IIS, Active Directory Domain, and Microsoft Azure to facilitate efficient management of organizational units, security groups, and user accounts
  • Successfully set up and customized a ticketing system to support efficient operations, validating user login credentials, facilitating smooth ticket creation with accurate severity levels assigned, while also establishing an effective escalation framework for prompt resolution.

Specialty Recruiter

Adecco
08.2021 - 02.2023
  • Designed and executed a comprehensive recruitment process and checklist for a top engineering client, resulting in an impressive 30% boost in overall efficiency.
  • Evaluated more than 40 engineering and information technology candidates through interviews, leading to a 50% boost in candidate submissions.
  • Verified accuracy of test candidate submissions in Bullhorn to maintain 100% precision.
  • Worked closely with 5+ clients to identify personnel needs
  • Conducted interviews and achieved a 95% client satisfaction rate by submitting quality candidates.
  • Achieved a significant 40% improvement in the proficiency of trainees by delivering effective training sessions on optimizing use of Bullhorn, an applicant tracking system

Education

MBA - Human Resource Management

Fitchburg State University

Bachelor of Science - Management

North Carolina A&T State University

Skills

  • Microsoft Office
  • Quality Assurance
  • Functional Testing
  • SQL
  • Exploratory Testing
  • Usability Testing
  • IT Support
  • Agile
  • Troubleshooting
  • Test Cases
  • SDLC/STLC
  • Active Directory
  • Training
  • Selenium
  • Katalon Studio
  • Jira
  • Cross-browser testing
  • Requirements Analysis
  • Project Management
  • Regression Testing

Certification

Certificate in Information Technology Course Careers

CompTIA Security

Timeline

Software QA Tester (Freelancer)

UTest
05.2024 - Current

Support Desk Specialist III (Contract)

Brook Source
02.2024 - 06.2024

Customer Support Technician

NAVEX
06.2023 - 01.2024

System Administrator Course

Careers
02.2023 - 06.2023

Specialty Recruiter

Adecco
08.2021 - 02.2023

MBA - Human Resource Management

Fitchburg State University

Bachelor of Science - Management

North Carolina A&T State University

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Daja Trotter