Da’ja Wallace
Waldorf, MD,Md
Summary
Detail-oriented Guest Service Professional with expertise in front desk operations and client relations. Ensures effective communication and adherence to safety protocols, fostering a secure environment. Focused on accurate reporting and enhancing guest experiences while supporting personal hygiene and social development. Skilled in coordinating resources, providing care, and monitoring progress to achieve set goals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Dedicated Aide
The Foundation Schools
Largo, USA
01.2025 - Current
- Supported students in daily activities and personal care needs to foster their well-being and engagement.
- Providing personalized assistance with daily tasks, learning, behavior, or medical needs to students student.
- Documented student observations to inform assessments and guide individualized support.
- Monitored student behavior to ensure a safe learning environment.
- Facilitated group activities to promote social skills among students.
- Communicated regularly with parents about student progress and needs.
- Collaborated with teachers to support classroom activities. in implementing individualized education plans effectively.
Outreach and Intake Specialist Intern
The Training Source
Capitol Heights, MD
08.2024 - 12.2024
- Front Desk Support: Greeted and assisted clients, performed intake procedures, confirmed appointments, and ensured record accuracy while maintaining confidentiality and security standards.
- Guest Communication and Inquiry Handling: Resolved inquiries, concerns, and special requests with professionalism, enhancing client satisfaction.
- Scheduling and Room Coordination: Coordinated meeting times with clients, maintained schedules, and ensured room readiness for optimized client experiences.
- Participated in Maryland Service Year Option Apprenticeship Program, gaining hands-on experience in community service roles.
Runner
Top Golf
Oxon Hill
12.2023 - 07.2024
- Guest Interaction: Welcomed guests, processed orders, and delivered efficient, courteous service while anticipating needs to enhance guest experience.
- Delivered food and beverages to guests efficiently and courteously.
- Coordinated with kitchen staff to ensure timely order fulfillment, contributing to overall service efficiency.
- Payment and Cash Handling: Processed a range of payment types, including cash, credit, and debit, balancing receipts accurately.
- Issue Resolution and Follow-Through: Resolved guest issues promptly while coordinating with team members to maintain a positive, professional atmosphere.
- Provided excellent service at Oxon Hill location.
- Assisted servers by restocking supplies and maintaining cleanliness in the dining area.
Camp Counselor
Sasha Bruce House
Washington, USA
07.2023 - 08.2023
- Supervised activities and enforced safety protocols to ensure camper well-being.
- Supervised daily activities for youth in a supportive camp environment.
- Motivated camper participation in recreational activities through enthusiastic leadership.
- Planned and organized recreational activities to engage campers creatively.
- Facilitated group discussions to promote teamwork and communication skills.
- Established and built relationships with campers to ease fears in new environment.
- Communicated with parents to address special requests, foster trust and meet individual camper needs.: Communicated openly with parents and addressed special needs with attention, enhancing trust.
Swim Instructor
Kids First Swim
Waldorf, Maryland
04.2022 - 08.2022
- Instructed swim lessons for children of various ages and skill levels.
- Developed engaging lesson plans that improved swimming techniques and increased safety awareness among students.
- Ensured a safe swimming environment through vigilant supervision and adherence to safety protocols.
- Client-Specific Instruction: Delivered customized swim lessons with attention to safety protocols.
- Communicated with parents about student progress, providing updates and reinforcing skills outside of class to support continuous learning.
- Collaborated with parents to discuss student development and proactively address concerns, fostering a supportive learning environment.
Education
High School Diploma -
Suitland High School
Suitland, MD05-2024
Skills
- Individualized Support
- Behavioral Support
- Task organization
- Detail orientation
- Team collaboration
- Collaborative teamwork
- Group Facilitation
- Client check-in/out
- Client relations
- Customer service
- Payment processing
- Order management
- Task organization
- Detail orientation
- Communication effectiveness
- Communication effectiveness
- Detail orientation
Certification
AHLEI Customer Service Certification
Professional Statement
Experienced guest service professional skilled in handling all front desk operations, including guest check-ins/check-outs, reservation confirmations, room assignments, and payment processing. Known for providing efficient and attentive service, resolving guest inquiries with professionalism, and upholding confidentiality and security protocols. Committed to maintaining high standards in hospitality, accuracy in daily reports, and contributing to positive guest experiences.
Timeline
Dedicated Aide
The Foundation Schools
01.2025 - Current
Outreach and Intake Specialist Intern
The Training Source
08.2024 - 12.2024
Runner
Top Golf
12.2023 - 07.2024
Camp Counselor
Sasha Bruce House
07.2023 - 08.2023
Swim Instructor
Kids First Swim
04.2022 - 08.2022
High School Diploma -
Suitland High School