Hi, I’m
Daja Williams
Greenville ,SC
Summary
Reputable customer service professional, bringing strong telephone speaking skills paired with in-depth knowledge of CRM systems. Skilled in issuing and policies and filing insurance claims. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Customer-focused professional with successful 10-year career in sales industry. Dynamic and successful at applying skills in busy and stressful environments.
Overview
12
years of professional experience
1
Certification
Work History
American Freight Furniture and Mattress
Sales Manager
07.2023 - Current
Job overview
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting register.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Coached employees on customer service practices.
Walmart
Scanner Verifier
12.2016 - 03.2023
Job overview
- Scanning returned freight from Walmart store locations
- Attaching identifying tags to containers
- Train all associates to work at 100% quality
- General warehouse work
- Scanned packages and ensured accuracy of data entry into computer system.
- Verified package information against shipping documents to ensure correct handling.
Ingles Markets
Cashier/Bookkeeper
03.2013 - 07.2018
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, and product information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
TD Bank
Banking Specialist
01.2016 - 01.2017
Job overview
- Ensure compliance to regulations and standards.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Prepared loan contracts, reviewed documents for accuracy, and provided feedback to customers about the status of their loans.
- Researched customer inquiries regarding account balances, interest rates, and online banking.
Sitel
Customer Service Representative
02.2014 - 04.2015
Job overview
- Responded to customer inquiries via phone, email, and live chat, providing accurate and timely information regarding products, services, and policies.
- Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction and escalating complex cases to the appropriate departments when necessary.
- Utilized CRM software to document customer interactions, and update account details.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Spartanburg Community CollegeSpartanburg, SC
Associate of Arts from Business Education
04.2015
Union County High SchoolUnion, SC
High School Diploma
05-2013
Skills
- Proficient in CRM software and other relevant tools
- Service-minded
- Sales
- Computer skills (including Microsoft office)
- Product knowledge
- Cash register familiarity
- Attention to detail and accuracy
- Communication Skills
- Excellent communication skills (verbal and written)
- Merchandising
- Call Center
- Materials Handling
- Customer Care
- Delivery Driver Experience
- Active listening and empathy
- Time management and multitasking
- Customer Support
- Strong problem-solving and decision-making abilities
- Able to stand, sit, or walk for long periods of time
- Warehouse Experience
- People-oriented
- Logistics
- Customer Service
- Product Sales
- POS System Operation
- Exceptional Customer Service
- Superb Time Management
- Cash Handling Accuracy
Contact
Spartanburg, SC 29301
Certification
Certified Banking Specialist
Certified Insurance Specialist
Management
Timeline
Sales Manager
American Freight Furniture and Mattress
07.2023 - Current
Scanner Verifier
Walmart
12.2016 - 03.2023
Banking Specialist
TD Bank
01.2016 - 01.2017
Customer Service Representative
Sitel
02.2014 - 04.2015
Cashier/Bookkeeper
Ingles Markets
03.2013 - 07.2018
Spartanburg Community College
Associate of Arts from Business Education
Union County High School
High School Diploma
Certified Banking Specialist
Certified Insurance Specialist
Management
Similar Profiles
Kimberly SlaneKimberly Slane
Sales Auditor at American Freight Furniture and MattressSales Auditor at American Freight Furniture and Mattress
Michael McCordMichael McCord
Warehouse Worker at American Freight Furniture and MattressWarehouse Worker at American Freight Furniture and Mattress
Timothy FournierTimothy Fournier
Operations Key Holder at American Freight Furniture and MattressOperations Key Holder at American Freight Furniture and Mattress