Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daja' Wilson

Commerce,TX

Summary

Proven leader in enhancing visitor experiences at GSNETX, adept in customer service and MS Office, increased loyalty through empathetic resolution of complaints. Skillfully managed after-school programs, boosting participation and fostering inclusive environments. Achieved zero major incidents by prioritizing safety and leveraging data analysis for program improvement. Excelled in multitasking and decision-making, ensuring effective team performance and program success.

Overview

5
5
years of professional experience

Work History

Visitor Experience Coordinator

GSNETX
05.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

After-School Site Coordinator

Innovation Learning
08.2023 - 05.2024
  • Maintained knowledge of current trends and best practices in after-school programming through professional development opportunities and networking with industry peers.
  • Increased student participation by effectively promoting the after-school program through various communication channels.
  • Collaborated closely with classroom teachers to align afterschool content with regular curricular goals while still providing a unique afterschool experience.
  • Developed strong partnerships with local organizations to enrich the after-school program with diverse guest speakers and workshops.

Assistant Camp Director- Seasonal

GS-MM
05.2022 - 08.2023
  • Worked closely alongside community partners to enhance camp offerings by incorporating local resources and expertise into programming initiatives.
  • Evaluated program success using quantitative data analysis methods such as participant surveys or attendance rates; adjusted future programming accordingly based on results obtained.
  • Ensured safety standards were maintained throughout all aspects of camp life, resulting in zero major incidents under my supervision.
  • Fostered an inclusive atmosphere by implementing diversity training sessions for all employees; addressed any instances of bias or discrimination swiftly when necessary.
  • Oversaw budget management for camp operations, effectively allocating resources to maximize program offerings.
  • Coordinated staff professional development opportunities that improved team cohesion and performance levels.

WINGS Leader- Seasonal

WINGS
08.2022 - 05.2023
  • Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
  • Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
  • Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
  • Monitored security measures during arrival and dismissal times, guaranteeing the safety of all students participating in before and after school programs.
  • Maintained open communication with parents, keeping them informed on their child''s progress throughout the program.

After-School Teacher

Boys and Girls Club of Greater High Point
01.2020 - 05.2022
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.

Education

Bachelor of Science - Biology

Western Governors University
Salt Lake City, UT
06-2027

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS office
  • Schedule coordination
  • Scheduling and calendar management

Timeline

Visitor Experience Coordinator

GSNETX
05.2024 - Current

After-School Site Coordinator

Innovation Learning
08.2023 - 05.2024

WINGS Leader- Seasonal

WINGS
08.2022 - 05.2023

Assistant Camp Director- Seasonal

GS-MM
05.2022 - 08.2023

After-School Teacher

Boys and Girls Club of Greater High Point
01.2020 - 05.2022

Bachelor of Science - Biology

Western Governors University

Similar Profiles

CREATE PROFILE