DaJae' Lacy
Chattanooga,TN
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Chattanooga,TN rental market for apartment properties and impressive financial management skills. Expert user of Yardi. Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Chattanooga Property Co.
02.2022 - 08.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
Customer Service Representative
Luxe Spa
04.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Chattanooga Selfie Museum
03.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05.2022
Skills
- Tenant Relations
- Lead Conversion
- Database Management
- Leasing and Sales
- Maintenance Requests
- Lead Generation
- Cloud-Based File Management
- Contractual Obligations
- Property Service Contract Administration
- Social Media Engagement
- QuickBooks and Sage 50
- Microsoft Office
- Application Verification
- Marketing and Advertising
- Inspect Buildings
Timeline
Leasing Consultant
Chattanooga Property Co.
02.2022 - 08.2023
Customer Service Representative
Luxe Spa
04.2020 - 05.2022
Customer Service Representative
Chattanooga Selfie Museum
03.2020 - 02.2022
High School Diploma -
Ridgeland High School